Gramophone

Gramophone: audio, video and home technology in Maryland

Gramophone is a privately held, family-owned company with more than 100 employees, many of whom have been with the company for over a decade. It opened its doors in 1976 and, according to its own presentation, has established itself as one of the country's leading installers of home theaters, media rooms, whole-home audiovisual systems, automation and smart home control, and telecommunications and networking systems for homes and businesses.

The company combines the sale of high-quality audio and video equipment with custom design and installation services, both in new construction and existing homes. Its offering is organized around several areas: lighting and shading, home theaters, multi-room audio, smart home, networks and Wi-Fi, outdoor entertainment and residential electrical services.

Services and areas of specialization

Gramophone's service catalog covers technical solutions for homes and commercial spaces. These include:

• Lighting & Shading.
• Home Theaters.
• Multi-Room Audio.
• Smart Home.
• Home Networks & Wi-Fi.
• Outdoor Entertainment.
• Residential Electrical Services.
• Design Build, with electrical design services.

The company also offers free consultations and advice from specialized advisors, as well as project financing.

Installation and coverage

Gramophone has its own installation team serving private residences and commercial spaces along the East Coast of the United States. According to the company, this team is made up of professionals trained to execute each project with precision. The company offers white-glove delivery and installation, first-class repairs and maintenance, and a one-year speaker trade-up program.

Showrooms and physical presence

The company is represented by five physical stores in Maryland and the Washington, D.C. area, including the Gramophone Experience Center in Timonium. In these spaces, customers can try the technology in person and receive advice from some of the industry's leading advisors. The confirmed locations are:

• Timonium (4 West Aylesbury Road, Timonium, MD 21093; phone 410-308-1650).
• Experience Center (8 West Aylesbury Road, Timonium, MD 21093; phone 410-237-4434; by appointment only).
• Columbia (8880 McGaw Road, Columbia, MD 21045; phone 410-381-2100).
• Gaithersburg (8513 Grovemont Circle, Gaithersburg, MD 20877; phone 301-296-6202).
• Gramophone Design Build (10534 York Road, Suite 200, Hunt Valley, MD 21030; phone 410-683-0123).

In addition, the company operates an online store, SKY by Gramophone, which allows non-local customers to access its products with fast and free shipping, 31-day returns and the same customer service the company offers in its physical stores.

Featured brands and products

Gramophone works with high-end audio and video brands. Among the promotions and new products the company featured on its website are:

• 20% off Bowers & Wilkins speakers, applicable to the 804 and 805 D4 models, available in showroom.
• A limited collection of factory-authorized Sonus faber B-Stock loudspeakers, available exclusively at Gramophone.
• The new Sony True RGB TVs, with RGB backlighting that, according to the company, offers greater brightness, richer colors and realism from any angle.
• An exclusive event with Focal, scheduled for Thursday, October 8 at the Timonium Experience Center, focused on the brand's latest innovations in high-performance audio.

Commitment to the customer

Gramophone declares a satisfaction guarantee and a guaranteed lowest price policy. It offers free in-home consultation, professional advisors, custom home installation, white-glove delivery and installation, repairs and maintenance, and a one-year speaker trade-up program. The company also offers project financing and a service program called SmartCare.

History and team

Founded in 1976, Gramophone has more than 100 employees and a history spanning nearly five decades. The company emphasizes ongoing training for its teams and collaboration to achieve the best results in each project. Its staff includes creative and problem-solving profiles, and many of its employees have been with the company for more than ten years.

Locations and stores

Timonium Location: 4 West Aylesbury Road, Timonium, MD 21093

Experience Center Location: 8 West Aylesbury Road, Timonium, MD 21093 · Hours: By Appointment Only

Columbia Location: 8880 McGaw Road, Columbia, MD 21045 · Hours: Mon-Fri: 10 am - 7 pm; Sat: 10 am - 5 pm

Gaithersburg Location: 8513 Grovemont Circle, Gaithersburg, MD 20877 · Hours: Mon-Wed: 10 am - 5 pm; Thurs-Fri: 10 am - 7 pm; Sat: 10 am - 5 pm

Gramophone Design Build Location: 10534 York Road, Suite 200, Hunt Valley, MD 21030