Zappos

Zappos: shoes, clothing, and accessories with free shipping

Zappos is a U.S.-based online store that sells shoes, clothing, and accessories for women, men, and kids. Its catalog includes brands such as UGG, Nike, adidas, New Balance, Birkenstock, Crocs, Cole Haan, Sam Edelman, Steve Madden, Brooks, HOKA, On, ASICS, Arc'teryx, Puma, Under Armour, KEEN, Florsheim, and Johnston & Murphy, among others. The company offers free, fast shipping and maintains customer service available 24 hours a day.

Footwear catalog for women, men, and kids

The footwear offering is organized by gender and age. For women, it includes sneakers, sandals, boots, ankle boots, flats, mules, clogs, heels, running shoes, hiking shoes, loafers, and slippers. For men, highlights include sneakers, boots, sandals, hiking shoes, loafers, oxfords, and slippers. The kids' section covers everything from infant (0-9 months) to big kid (7-12 years), with sneakers, sandals, boots, rain boots, athletic shoes, clogs, and dress shoes. There is also an adaptive footwear category (Zappos Adaptive).

Clothing and accessories

In addition to footwear, Zappos sells clothing for women, men, and kids: activewear, shirts and tops, hoodies and sweatshirts, coats and outerwear, jeans, pants, shorts, dresses, jumpsuits and rompers, skirts, sleepwear, underwear, and swimwear. Accessories include bags, belts, hats, socks, and jewelry. The company also sells electronic gift cards (E-Gift Cards).

Featured brands and editorial selections

The site focuses on brands such as UGG, with models including Tasman II, Lowmel, Coquette, Tazz, Classic Mini II, Classic Short II, Scuffette II, Ascot, Neuman, Zora, and Goldenstar Villa, among others. Other notable brands include Nike, adidas, New Balance, Brooks, HOKA, On, ASICS, Birkenstock, Crocs, Cole Haan, Sam Edelman, Steve Madden, Bernardo, Arc'teryx, Puma, Under Armour, and KEEN. The store organizes selections such as Fall Shoe Edit, Fall Boot Shop, The 9-to-5 Edit, Date Night Done Right, Off-Duty Energy, Workout Go-Tos, and The Running Shop, with models such as ASICS Gel-Kayano 33, Brooks Ghost Max 4, HOKA Clifton 11, New Balance 471, and On Cloud X 5.

Services and shopping experience

Zappos offers free, fast shipping and customer service available 24/7. It has a mobile app to streamline shopping, order tracking, and payments. Customers can link a Prime account to earn double VIP points and exclusive deals. The company also has an affiliate program, an email program with 10% off for new subscribers (one code per email address), and resources such as a size guide, shipping and returns policy, return options, and an at-home shoe sizer. The site includes help sections in Spanish and customer service in Spanish.

Commitment to accessibility and customer information

The company maintains a Zappos Adaptive category, focused on adaptive footwear and clothing. It also publishes policies on use, privacy, interest-based ads, and fur (Fur Policy), and provides information about California Proposition 65. The website is available in English, with help sections in Spanish.