Best Buy

Best Buy, electronics and technology retailer

Best Buy is a chain of stores and an e-commerce platform specializing in consumer technology. Its catalog covers computers and tablets, TVs and home theater equipment, appliances, mobile phones, home audio and speakers, headphones, cameras, camcorders and drones, car electronics, wearable technology, smart home and security, health and personal care, fitness and outdoor activities, toys, video games, collectibles, music, movies and TV shows, and electric mobility. The online store also includes an Outlet section with returned items that the company inspects and verifies before putting them up for sale.

Buy online, store pickup and shipping

The site allows you to buy with store pickup and offers free two-day shipping on thousands of items. The company maintains programs for order tracking, shipping, delivery and store pickup, as well as return and exchange policies and a price match guarantee. It also has a trade-in program with a value estimator for the products the customer wants to trade in.

Geek Squad technical services and support

Technical support is provided through Geek Squad, which handles inquiries and resolves computer problems remotely, diagnoses issues across a range of products and schedules services and repairs. The company states that its customer service team is available 24/7. Among the most requested services are the installation and setup of home Wi-Fi networks, mobile phone repair, data recovery and the removal of viruses and spyware. Coverage is organized by product categories, such as computers and tablets, TVs and home theater, appliances, mobile phones, fitness equipment, smart home, car electronics, cameras and camcorders, video games and marine and powersports equipment. Authorized Apple repair services are also offered in store, regardless of where the product was purchased.

Protection, warranties and membership programs

Best Buy sells protection plans for new products, including Geek Squad Protection, Best Buy Protection —available with My Best Buy Total— and AppleCare+ for Apple products. The company distinguishes these coverages from the manufacturer's warranty, which typically covers manufacturing defects for the first year or more, but not accidental damage or damage from misuse. The My Best Buy Total membership combines exclusive member prices, 24/7 technical support and protection plans, including AppleCare+, with applicable terms and exclusions. There are also rewards and certificate programs for members, member offers and a My Best Buy credit card with payment, financing and bill payment options through Citibank.

Services for businesses and institutional clients

The company has a professional services division that provides in-field and in-shop technical assistance nationwide for technology projects of any size. Best Buy Business serves corporate clients, and the company also operates specific lines in health and education. In addition, it offers a marketplace for sellers, advertising and affiliate programs for creators and publishers, and a partner program called Partner+.

Recycling, haul away and other utilities

Best Buy recycles all kinds of technology, regardless of its age, size or where it was purchased, and offers a haul away service. The company also publishes product recall notices, manages gift cards and subscriptions and has its own mobile app. It maintains operations in Canada through Best Buy Canada.