Johnston & Murphy

Johnston & Murphy: footwear, apparel, and accessories for men and women

Johnston & Murphy is a fashion brand that sells footwear, apparel, and accessories for men and women. Its catalog is organized into sections differentiated by gender and product type, and includes everything from formal and dress shoes to athletic and casual options. The company is part of the Genesco group, as stated on its own website.

Footwear: from dress shoes to sneakers

The men's footwear offering spans categories such as lace-ups, loafers and slip-ons, sneakers, golf shoes, boots, and sandals. Within the formal segment, dress shoes and formal styles are distinguished. For women, the catalog includes sneakers, flats and loafers, boots and booties, as well as heels and platform wedges. The company also maintains a section for special values and items from previous seasons.

Men's apparel and accessories

Men's apparel includes shirts, including short-sleeve styles, polos and tees, sweaters and knits, quilted jackets, coats and vests, blazers, pants and jeans, and shorts. The golf line is present in both footwear and apparel. Accessories include belts, backpacks and briefcases, travel accessories, wallets, socks, underwear, and shoe care products. A collaboration with Jack Daniel's is reflected in a selection of belts.

Women's apparel and accessories

The women's section includes shirts and sweaters, coats, jackets and vests, blazers and pants, dresses, and socks. In bags and leather goods, backpacks and briefcases, travel accessories, wallets, and care products are sold. The company also offers a line of bags and leather goods.

Featured collections and licensed products

The site presents several collections with their own identity: the XC+ Motion Shirts line, the XC+ Extreme Comfort collection, The Ripley Collection, The Sneaker Shop, J&M Collection, and The Wedding Shop. The Game Day Collection includes apparel and accessories with official licenses from select universities. The company also sells a limited edition for its 175th anniversary and a collaboration with Peyton Manning under the name Style Center, with content presented by Terry and Stan.

Product technology and care guides

The brand dedicates specific sections to the technology applied to its products and to a shoe care guide. It also maintains a section called Presidential Footwear, which groups models linked to that concept.

Customer program and shopping policy

Johnston & Murphy manages the J&M Insiders program, which includes free ground shipping on all orders and free returns for 365 days. The program offers early access to new arrivals and limited editions, exclusive promotions, the ability to try any item for 60 days with a full refund if not satisfied, and a channel to participate by commenting on designs in development. The company also offers online shopping with in-store pickup, a store locator, physical and electronic gift cards, and gift card balance inquiry.

Customer service and accessibility

The company offers phone support for inquiries and assistance, with hours Monday through Friday from 7:00 a.m. to 7:00 p.m. CST and Saturday from 9:00 a.m. to 2:00 p.m. CST. It has a dedicated line for screen reader users who need help navigating the website. After-sales services include order status inquiries, shipping information, and returns and exchanges management.