Pottery Barn

Pottery Barn, furniture and home decor

Pottery Barn is a furniture and home decor store that sells indoor and outdoor furniture, accessories, decorative items, and tableware. Its catalog is organized into sections such as furniture, outdoor, bedding, bath, lighting, rugs, windows, pillows & decor, art & mirrors, tabletop & bar, storage, holiday, and gifts.

Design services and customer service

The company offers free interior design services, design boards, and a room planner. It provides customer service with order tracking, returns and exchanges, shipping information, international orders, and help topics. It also offers curbside pickup.

Programs and special services

Pottery Barn runs a business-to-business sales program, with options for trade professionals and corporate gifting. It also offers a wedding and gift registry, gift cards, and the Key Rewards program. Customers can request a catalog online or by mail.

Presence and shopping

The store operates through its website and a network of physical locations, with in-store events and a store locator. The site allows customers to manage their favorite store, save items to favorites, and access their account to view orders and rewards. The company is part of Williams-Sonoma, Inc., along with other brands such as Williams Sonoma, West Elm, Rejuvenation, Mark & Graham, GreenRow, and Dormify.

Catalog and availability

The catalog includes items with free shipping, sale products with discounts of up to 60%, and furniture available with a delivery time of 1 to 4 weeks. The store listed over 1,400 new arrivals and the option to purchase in-stock products.