Quo

Quo, shared phone system for small businesses and startups

Quo, formerly known as OpenPhone, offers a business phone system and shared inbox that brings calls, text messages, and contacts together in a single workspace. The offering is aimed at teams that need to answer every call and every message, even outside business hours, and to prevent an opportunity from being lost due to an unanswered communication.

The platform is available on iOS, Android, macOS, Windows, and web. According to the company's own data, more than 90,000 businesses use the service and over a billion calls and messages have been sent. The company states it has been ranked number one in customer satisfaction on G2, with a 4.7-star rating.

Communication and collaboration features

The product is organized into several modules. In the connect section, it includes calling and text messaging, as well as phone menus and call routing. For collaboration, it offers shared numbers, so that multiple team members can manage the same line, and analytics and oversight tools. It also includes CRM and task management features.

Automation is powered by Sona, an AI agent that responds when the team cannot, and by integrations with external tools. The company also mentions a Quo API and support for MCP.

Integrations with work tools

Quo syncs calls and messages with commonly used business applications. Among the integrations cited are Salesforce, Make, Slack, Pipedrive, Jobber, HubSpot, Google Contacts, Zapier, Claude, ChatGPT, Webhooks, Attio, Clay, Zoho CRM, Gong, HighLevel, Clio, Fireflies.ai, Pipedream, and LegalMate.

Industries and types of clients it targets

The company organizes its solutions by industry and by company size. By sector, it mentions services for home services, law firms, property management, healthcare, and education. By size, it targets startups, small businesses, and franchises. By use case, it distinguishes sales, support, and operations teams.

Documented use cases

Among the published testimonials, a law firm reports a 99% improvement in speed to lead for new contacts, thanks to the automatic sending of an immediate text message when someone reaches out outside or during business hours. Another company states it has saved more than 375 hours per week, and a third indicates that 100% of after-hours callers receive a response.

Portability and switching providers

Quo offers switching from another provider at no cost, with number porting. The process includes step-by-step guidance, clear timelines, real-time updates, and priority support during the transition. The company states that most customers do not experience service disruptions during the transfer.

Company origin and trajectory

Quo was founded in 2018 by Mahyar Raissi and Daryna Kulya with the goal of helping businesses grow through stronger customer relationships. The starting point was a need observed while developing tools for contractors: many owners used their personal numbers to manage their businesses and lacked a professional, modern phone system. The company went through Y Combinator and has been scaling its activity ever since. The company presents itself as a company seeking to reimagine the front line of customer service so that teams can scale with empathy and build lasting relationships.