Frontier Communications

Frontier Communications, a fiber, phone, and TV provider in the United States

Frontier Communications presents itself as a provider of internet, home phone, and TV services for homes and businesses. Its offering is built around fiber optics and a network the company describes as 99.9% reliable. The company operates in the United States and markets its services to residential customers as well as small businesses, large enterprises, wholesale customers, and multifamily housing communities.

Internet plans and available speeds

Frontier's internet lineup includes several fiber speeds: 500 Mbps, 1 Gig, 2 Gig, 5 Gig, and 7 Gig. The company notes that actual availability varies by location and offers an address-based checking tool to confirm which services reach each area. Among the features it highlights for its plans are no data caps and no overage charges, as well as a Wi-Fi router included in the monthly fee.

Home phone and TV

In addition to internet, Frontier offers a home phone service with features such as voicemail and caller ID, plus unlimited local and nationwide calling. The company also offers TV and streaming, and lets customers bundle internet with home phone to combine both services on a single bill.

Network coverage and expansion

The company states that its network is expanding and lists the states where it provides service: Alabama, Arizona, California, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Mexico, New York, North Carolina, North Dakota, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, and Wisconsin.

Services for businesses and wholesale customers

Frontier structures its offering across several segments: residential, small business, enterprise, wholesale, and multifamily. For the business side, it has a business partner program and dedicated support channels. The company also maintains a sales partner program and phone directories.

Customer support and management tools

Frontier's site brings together support resources such as a help center, how-to videos, service outage checks, order and ticket status, and guides for customers who are moving. Registered users can manage their account, pay bills, use express pay, and access the MyFrontier app. The company also offers affordability programs to make service access easier.