Frontier Communications

Frontier Communications: fiber internet, phone, and TV in the United States

Frontier Communications presents itself as a provider of internet, phone, and TV services for homes and businesses. Its main offering centers on fiber optics, with speed plans ranging from 500 Mbps to 7 Gig, plus high-speed internet, home phone, and streaming TV services.

Home services

The company offers fiber internet on a network it describes as 99.9% reliable. Among the features it highlights are no data caps or overage charges, as well as a Wi-Fi router included in the monthly plan. The residential offering is rounded out by a home phone service that includes voicemail, caller ID, and unlimited local and nationwide calling. It also offers TV and streaming, and lets you bundle internet and phone in a single package.

Plans and availability

The internet lineup includes speeds of 500 Mbps, 1 Gig, 2 Gig, 5 Gig, and 7 Gig. Availability varies by location, so the company provides an address lookup tool. According to the site information, coverage extends to Alabama, Arizona, California, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Mexico, New York, North Carolina, North Dakota, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, and Wisconsin.

Services for businesses and organizations

In addition to the residential segment, Frontier serves small businesses, large enterprises, wholesale customers, and multifamily communities. The company also has a business and sales partner program.

Management tools and support

Customers have access to an account area with registration, bill payment, express pay, and the MyFrontier app. Support includes a help center, how-to videos, outage checks, order/ticket status, moving information, and affordability programs. The company also maintains corporate sections for investors, news, blog, responsibility, suppliers, and careers.