eVoice

eVoice: Virtual Phone Service for Businesses

eVoice is a virtual phone service aimed at businesses that need a professional line without relying on specific hardware. The approach is to assign a dedicated business number that works on the devices the user already uses, so calls can be answered from any location. The company presents sign-up as a simple process, with no complex installation, designed so the user can start receiving calls in minutes.

Virtual Numbers and Calling Features

The service is built around virtual phone numbers, both local and toll-free, and a set of calling features that the company describes as adaptable to each business's needs. Among the capabilities mentioned are call routing and auto attendant, which allow incoming communications to be directed without traditional phone infrastructure. The company notes that these options can grow along with the customer's activity.

Virtual Receptionist and Call Handling

eVoice offers a virtual receptionist service (Live Receptionist) presented as a premium call service team. This service is offered as a complement for businesses that need calls answered by staff and not just by an automated system. The company links it to plans aimed at businesses with six users or more, and describes it as a way to delegate call handling without hiring in-house staff.

SMS Messaging and Registration Requirements

The service includes text messaging (SMS) for local and toll-free numbers. The company warns that, due to regulatory requirements, toll-free numbers that send SMS must go through a verification process via application. If registration is not pending or completed, messages sent from toll-free numbers are blocked. Once SMS has been added to the account, the customer must access the Account Manager and submit brand and campaign details; approval typically takes one to two weeks, as all applications undergo third-party vetting. The company also mentions specific 10DLC registration procedures for SMS.

International Calling

eVoice offers long-distance rates for international calls, presented in US dollars and expressed as cost per minute to landlines and mobiles in all destinations. The company notes that rates may vary depending on the specific destination and are subject to change without notice.

Pricing and Sign-Up

The site indicates that a second line can be added from $14 per month, excluding taxes and fees, and that eVoice offers a wide range of features for a single monthly cost, without requiring a long-term contract. The company also mentions the possibility of the sales team creating a customized plan for businesses with specific needs.

Support and Customer Resources

The company provides a help portal with tutorials and articles on setting up an eVoice account. Support is channeled through website chat, WhatsApp chat, and a support request form. The stated phone and chat hours are Monday to Friday, 8:00 a.m. to 8:00 p.m. Eastern Time (5:00 a.m. to 5:00 p.m. Pacific Time). For sales inquiries, the site lists hours of Monday to Friday, 8:30 a.m. to 7:00 p.m. EST (5:30 a.m. to 4:00 p.m. PST).

Brand Ownership

eVoice is presented as a registered trademark of J2 Web Services, Inc., a Ziff Davis company. The site's legal notice indicates a copyright covering from 2010 to the date of access.