InfoWest

InfoWest, internet provider in Southern and Central Utah

InfoWest is a telecommunications company headquartered in St. George, Utah, providing residential and business internet service in Southern and Central Utah. Founded in 1994 by Kelly Nyberg, Randy Cosby, and Aaron at Dixie College, the company presents itself as a local operator with three decades of activity and maintains an expanding fiber-optic and fixed wireless network.

Residential plans and focus by usage profile

The residential lineup is organized into five plans aimed at different profiles: Essential, for basic browsing and streaming; Family, designed for multiple devices and with parental controls; Gamer, with low latency; Work From Home, with same-day service and upload priority; and Ultimate, available only on fiber. The company sells the plans without contracts, without early termination fees, and without data caps or throttling. The website indicated a promotion of $35 per month for the first six months on any plan, with a standard monthly rate starting at $45.

Fiber, fixed wireless, and FiberWave

InfoWest offers fiber optics in selected neighborhoods and is actively building its fiber network across Southern Utah. Where fiber is not yet available, it covers much of its service area with fixed wireless. Within that mode, it offers FiberWave, a high-capacity line-of-sight tier that provides fiber-like speeds in certain neighborhoods. The company also offers wireless internet and fiber for businesses, as well as internet services for multiple-dwelling-unit buildings.

Services beyond connectivity

In addition to internet, the company provides residential IP telephony via VoIP integrated into the router, with no need for phone jacks, and bills it together with internet service. For business customers, it offers managed voice, managed IT, security and surveillance, IoT automation, managed router, and services for public agencies and public safety. It also has internet solutions for events and the ExperienceIQ and ProtectIQ network services.

Coverage and regional presence

The company serves Southern and Central Utah, with locations such as St. George, Cedar City, Washington, Ivins, Santa Clara, Hurricane, La Verkin, Toquerville, Springdale, Kanab, Richfield, Ephraim, Manti, Nephi, Delta, Fillmore, Salina, Gunnison, Panguitch, and Beaver. It also serves selected areas of Nevada, Arizona, and Colorado. Its headquarters is in St. George, Utah, and throughout its history it has opened offices in Cedar City and Moapa Valley, Nevada.

History: milestones since 1994

• 1994: founding of InfoWest at Dixie College.
• 1997: introduction of 56K dial-up in the area, with investment in fiber-optic equipment and hundreds of digital phone lines.
• 1997: partnership with ClearVision Cable to deploy one of the nation's first dedicated cable modem systems, icable.com.
• 1999: first dedicated DSL services for businesses over dry copper lines, later expanded to thousands of lines.
• 2000: acquisition of NetUtah and SGINet, expanding its service area to Iron County and its customer base by nearly 50%.
• 2002: partnership with Skyview to bring cable modem internet over wireless to Southern Utah, followed by expansion with its own towers.
• 2010: expansion to Northern Utah with fiber-optic, phone, and IPTV services under the Clean Internet brand.
• 2010: acquisition and complete rebuild of the Comnett wireless network, serving Moapa Valley, Overton, and Logandale, Nevada.

Local support and operations

The company emphasizes that its local team monitors the network continuously and that, when on-site technical assistance is required, it dispatches a local technician with a specific estimated time of arrival. Installation is scheduled within the same week, and a local technician handles the equipment and verifies it is working before leaving. The company also maintains a referral program through which the customer and the referred person each receive a $50 credit when the latter signs up for service.

Location and contact

435 E Tabernacle St, St. George, UT 84770