FitSupplyLab

FitSupplyLab, EMS muscle stimulation for training at home

FitSupplyLab is an online store specializing in electrical muscle stimulation (EMS) devices for home training. Its offering is built around the ImpulseX Core system, a device the company presents as an alternative to the gym for reactivating deep muscles, toning and protecting the lower back with sessions of about twenty minutes a day.

The company targets those who want to train without traveling to a sports center, as well as people recovering from injuries or with tight schedules. The company states it has more than 20,000 customers and backs its products with a one-year warranty.

The ImpulseX Core system and its purchase options

The catalog revolves around the ImpulseX Core stimulator, which is offered in three configurations depending on the number of devices:

• One device: includes one ImpulseX Core stimulator, one extension belt and a quick-start guide in PDF.
• Two devices: designed to share with another person or to double up on training, with two stimulators and two extension belts.
• Three devices: aimed at those who want to give the product as a gift, with three stimulators and three extension belts.

The site also shows a section of stimulator accessories and a muscle toning category within its collections.

Shipping, returns and warranty

Orders are processed within one business day and, according to the store's information, usually arrive within five to eight business days depending on location. Once the order has shipped, the customer receives a tracking link by email.

The company offers a 60-day money-back guarantee on all orders. For cancellations or changes, it states that the customer should get in touch as soon as possible to try to resolve it before shipping. After placing an order, a confirmation email is sent; if it is not received, the store suggests checking spam or promotions folders and, failing that, contacting customer service.

Customer service and contact channels

The customer service team handles questions about orders, delivery issues, returns and other matters via email at support@fitsupplylab.com. The company states that its goal is to respond the same day. The published service hours are Monday to Friday 08:00-20:00 and Saturday and Sunday 08:00-16:00, with limited service on public holidays.

Payment methods and business presence

The store accepts payments with Visa, Mastercard, American Express, Shop Pay, PayPal, Apple Pay and Google Pay. The company operates from the United States and maintains a mailing address in Sherman Oaks, California.

Location and contact

15442 Ventura Blvd Sherman Oaks, CA 91403 United States