Zable

Zable: personal loans and credit cards in the United States

Zable is a digital financial platform that markets two main products in the United States: personal loans and credit cards. The company presents itself as an agile alternative to traditional banking processes, with online applications, fast decisions, and customer service by phone and electronic means.

The site states that the company was founded in 2014 in the United Kingdom and that, although its U.S. operation is relatively recent, it has already served hundreds of thousands of borrowers in the British market. Globally, it claims to have surpassed one million customers.

Personal loans

The personal loan product allows you to request financing of up to $35,000. According to the information published, the application process is brief and, if approved, the applicant can choose the term to adjust the rate. The company notes that funds may be available the same day if approval occurs before 3:30 p.m. Eastern Time on business days, subject to the legal restrictions of each state.

Checking rates does not affect your credit score. In later stages of the process, Zable may request the full credit report from one or more consumer reporting agencies, which could affect your score.

Zable Credit Card

The credit card is managed from a proprietary app that allows you to track spending and payments in one place. After approval, the user receives access to a virtual card that enables online purchases immediately.

Customer service and contact channels

The company distinguishes support channels by product. For personal loans, phone support is available from 8:00 a.m. to 9:00 p.m. Eastern Time, Monday to Friday on business days, with reduced hours from 8:00 a.m. to 5:00 p.m. on Christmas Eve and New Year's Eve. For credit cards, the hours are 9:00 a.m. to 6:00 p.m. Eastern Time, also Monday to Friday on business days, and support is provided by email and via chat within the app.

The site also details the days that are not considered business days: New Year's Day, Martin Luther King Jr. Day, Washington's Birthday, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas.

There are specific addresses for complaints: one for the personal loans product and another for the credit card product.

Corporate structure and regulation

The U.S. operation is structured through two companies: Zendable, LLC and Zendable Cards, LLC. Zendable, LLC is registered in New York as Zendable of New York, LLC under the trade name Zable. Loans are made by Cross River Bank, Member FDIC and Equal Housing Opportunity Lender; this is not a deposit product. The Zable Card is issued by Continental Bank, also a Member FDIC.

Both companies have identification numbers in the NMLS system: 2297754 for Zendable, LLC and 2605337 for Zendable Cards, LLC.

Customer reviews

The site includes Trustpilot reviews in which users highlight the speed of the process, communication during the application, ease of use and, in some cases, lower interest rates than their credit cards. The company claims to have an "Excellent" rating on Trustpilot.