HP Customer Support

HP Customer Support: official support for HP products

HP Customer Support is HP's official customer support portal. Its purpose is to provide support resources for the brand's products, including drivers, manuals, troubleshooting articles, and options for contacting support agents. The site is available in the United States region.

Products covered

Support covers several HP product lines:

• Printers
• Computers (laptops and desktops)
• Poly collaboration devices
• Ink and toner cartridges
• Poly products

Software and diagnostic resources

The portal provides users with drivers and software for HP products. It includes diagnostic tools for both printers and computers, including Print and Scan Doctor and HP PC Hardware Diagnostics. It also offers specific support for Windows and access to printer and computer diagnostics.

Product identification and manuals

Users can identify their product by entering the serial number, product number, or product name. The site allows selecting the product type (printer, laptop, desktop, Poly product, or other) to obtain manuals, drivers, and specific troubleshooting resources. There is also an option for HP to automatically detect the product.

Case management, warranties, and contracts

For business users, the portal allows creating a new case, checking an existing case, and managing contracts and warranties. Users can register a MyHPSupport account to access these features. Some contact options require an active warranty. The support account allows saving the product serial number, checking case status in a dashboard, and accessing more support options.

Contact options and additional assistance

The site offers the possibility to contact an HP agent, check warranty status, and access a repair center. It also includes a virtual assistant for inquiries and a community forum. For HP Anyware users, there is a specific support section. Additionally, Live Lens is offered, a secure one-way interactive video support option using a mobile device's camera.

Support for HP Instant Ink

HP Instant Ink has its own support page with solutions and tips to resolve issues related to this ink subscription service.

Additional resources

The portal includes links to HP accessibility resources, the HP Virtual Repair Center, and service order inquiries. Security bulletins can also be accessed. HP's sustainability section describes the company's commitment to the planet, people, and communities.