SiteLink

SiteLink: management and payment software for the self-storage sector

SiteLink is a company founded in Raleigh, North Carolina, in 1996, dedicated to developing self-storage management software, both in Windows and cloud versions, and to payment processing services. Its offering is aimed at single-facility operators, multi-site operators, and most of the top 100 operators in the sector, according to the company's own presentation.

Main products

SiteLink's catalog includes several editions of its software: SiteLink Web Edition, SiteLink Merchant Services, SiteLink StandAlone Edition, and SiteLink Under 250 Units. The company also offers SiteLinkStore, a free online store that integrates with the SiteLink database.

SiteLinkStore: integrated online store

SiteLinkStore is an e-commerce solution that works in an integrated way with the SiteLink database. It allows end customers to make rentals, reservations, and payments online, and offers features such as a map with the facility location, office hours, the business's logo and photos, as well as a storage space estimator. The tool is activated from SiteLink's Corporate Control Center and does not require web design knowledge or special technical experience, according to the site's information.

When a tenant or prospect rents a unit, makes a payment, or reserves online, the manager sees that activity in SiteLink Web Edition. Changes in unit status, price, and revenue management are automatically updated in SiteLinkStore. The company suggests displaying the SiteLinkStore link on invoices and notices, adding it to marketing materials to capture reservations, and generating a QR code to display in the store window and facilitate payment from a mobile phone.

Complementary solutions and services

In addition to management software, SiteLink offers a set of solutions that covers payment services, business automation, business intelligence, partner integrations and API, eFile management, marketplace listing services, websites, marketing and apps, insurance and protection plans, call centers, TeleTracker phone integration, SMS and text messaging to tenants, kiosks, analytics, auctions and lien management, gates and access control, leases and legal aspects, and ancillary services for management companies.

Resources for the sector

The company maintains a resources section that includes industry webinars, a specialized blog, information on conferences and events, a resource library, industry surveys, and links to self-storage associations. It also offers technical support, training webinars, training videos, FAQs about the software and about payment services, web reports, the SiteLink Certified Professional program, and documentation on recommended hardware.

Corporate evolution

The site reports that SiteLink is moving to Storable.com, where logins, integrations, and technical and billing support will be centralized, and that sitelink.com will be redirected to that domain in the coming months, maintaining the SiteLink platform. It also states that the group of companies formed by SiteLink, storEDGE, and SpareFoot has acquired the self-storage portfolio of Select Merchant Solutions, a payment processing provider, with the aim of improving operators' payment capabilities.

Corporate data

SiteLink Software, LLC is listed as the owner of the site's rights. SiteLink Merchant Services, which operates under the trade name Applied Merchant Group, LLC, is registered as an ISO of Wells Fargo Bank, N.A., headquartered in Concord, California.

Location and contact

Phone: (919) 865-0789