Dental Intelligence

Dental Intelligence: management platform for dental practices

Dental Intelligence is a software company specializing in the dental sector. Its platform is presented as a comprehensive solution for managing the performance of dental practices, with tools for analytics, appointment scheduling, payments, insurance management, and patient communication. The company states that more than 10,000 dental practices, 50,000 team users, and 11 million patients have used its services.

Origin and evolution

The company says it began more than a decade ago focusing on improving practice profitability through software, one-on-one consulting, and training. Its initial offering consisted of interpreting the disjointed data within the practice management software (PMS) to provide a transparent view of activity. Over time, it expanded its offering to become a performance platform for dental practices. Today, the company operates under the name Dental Intelligence and has integrated the online scheduling tool LocalMed, now called Dental Intelligence Online Scheduling.

Platform features

The platform groups different management areas. In analytics and reporting, it extracts practice data to facilitate decision-making. In payments and revenue cycle, it aims for patients to pay on time and in full. Appointment scheduling includes smart availability rules, automated quick-fill of last-minute gaps, reservation deposits, and real-time ROI tracking. Insurance management covers eligibility verification and claims processing. Patient communication includes appointment reminders, chat, surveys, loyalty program, and patient portal. It also incorporates an AI receptionist to answer calls.

Online scheduling and featured tools

Dental Intelligence Online Scheduling, formerly LocalMed, allows patients to book appointments directly from Google Search and Maps through the Reserve with Google feature. The system supports configurable availability rules, deposits at the time of booking to reduce cancellations, and tracking of booking sources to optimize marketing. Other tools include Quick Fill to cover last-minute gaps, automated reminders, virtual check-in, digital forms, self-service kiosk, and mass communication.

Integrations and compatibility

The platform integrates with leading dental management software: Open Dental, Eaglesoft, Dentrix, Dentrix Enterprise, Dentrix Ascend, Denticon, Fuse, and Open Dental Clinics. It also offers integrations with CareCredit, Mango, and Swell. The company has a user community and a certified partner program.

Resources and support

Dental Intelligence publishes resources such as the Growth in Dentistry podcast, a blog, webinars, ebooks, and tools like an ROI calculator. It also produces an annual report on the state of the dental industry. For support, it offers a knowledge base, system status, and documentation on security and compliance, including a HIPAA business associate agreement.

Presence and contact

The company is headquartered in Pleasant Grove, Utah, United States. It serves practices of various sizes, from one or two locations to more than ten. The website shows a form to request a demo and get a $50 Amazon gift card, with applicable terms and conditions.

Location and contact

2100 West Pleasant Grove Blvd Suite 400, Pleasant Grove, UT 84062