GlassesUSA.com

GlassesUSA.com: online optical retailer with stores in Boston and Orlando

GlassesUSA.com is an optical retailer that operates primarily online and, according to its own presentation, has more than twelve years of experience selling prescription glasses, sunglasses and contact lenses. The company combines the digital channel with a network of physical stores: the site mentions locations in Boston and Orlando where customers can try on frames, have eye exams and receive advice on fit, style and prescriptions.

Glasses and contact lens catalog

The assortment covers prescription and non-prescription glasses, sunglasses, prescription sunglasses and kids' models, as well as contact lenses from leading brands. The company organizes its catalog by type of user (women, men, kids), by frame shape and color, and by lens type. Lens options include progressive, bifocal, blue-light filtering, Transitions®, polarized, mirrored, tinted and toric lenses for astigmatism. It also sells safety glasses and sports glasses.

Available brands

The store carries premium and designer brands, including Ray-Ban, Oakley, Coach, Burberry, Versace, Kate Spade, Michael Kors, Vogue, Muse, Nike, Ottoto, Armani Exchange, Costa, Adidas, O'Neill, Spy, Wiley X, Polo Ralph Lauren, Guess, Quay, Tory Burch, Emporio Armani, Persol and Carrera. For contact lenses, it works with manufacturers such as Johnson & Johnson, CooperVision, Alcon and Bausch & Lomb, and with brands such as Acuvue, Biofinity, AirOptix, Precision, Dailies, Ultra and Biotrue.

Smart glasses and luxury eyewear

The catalog includes a section for AI glasses, defined as smart glasses with HD camera and audio, featuring brands such as Ray-Ban and Oakley. The company also maintains a line called Ottica, focused on luxury eyewear.

Shopping tools and services

For online shopping, the site offers interactive style guides, quizzes and an AI stylist called Pairfect Match, which recommends frames based on the user's facial features and preferences. The company states that standard shipping is free on all glasses and contact lens orders within the United States and Canada, with no minimum purchase, and that it offers 60-day returns or exchanges, a 365-day warranty and a money-back guarantee. It also offers a 60-day home try-on program and the option to pay in four installments.

Vision insurance and payment methods

GlassesUSA.com accepts vision insurance and allows users to enter their information to automatically apply benefits at checkout; the site notes that customers save an average of $100 with their vision insurance and that FSA/HSA funds are eligible and compatible with all coupons. Payment methods include Visa, MasterCard, American Express, Discover, PayPal, Apple Pay and Google Pay, as well as the buy-now-pay-later services Klarna and Affirm.

Customer service and programs

Customer service includes live chat available 24/7, phone support every day from 7:00 a.m. to midnight Eastern Time, and email. The company also runs a lens knowledge center, its own blog, an affiliate program, an ambassadors program, student discounts and a rewards program for healthcare professionals, along with gift cards and a referral program.