39DollarGlasses

39DollarGlasses: prescription glasses online from $39

39DollarGlasses is an online optical store that sells prescription glasses and sunglasses with starting prices of $39, prescription lenses included. The company states it was founded in the United States in 2000 and celebrates 26 years in business. Its catalog includes frames for women, men, unisex and kids, as well as sunglasses in the same categories, with sections for new arrivals and best sellers.

Available lenses and treatments

The store organizes part of its offering by lens type. It offers UltimateView™ single-vision lenses, UltimateView™ no-line progressives, FT-28 lined bifocals, anti-reflective, polarized and Transitions® lenses that go from clear to dark. It also offers Crizal® Prevencia® anti-reflective coating, Varilux® progressive lenses, the Blue495™ option to block blue light, Neurolux Duo™ glasses for migraine and light sensitivity, and Workspace™ progressives designed for computer distance. In addition, it sells contact lenses and a lens replacement service for the customer's own frames.

Shopping tools and home try-on

To make selection easier, the company offers ExactFit™, a virtual try-on tool that shows how the glasses look on the face, and AccuPD™ to measure pupillary distance. It also offers a home trial program that allows you to select up to five frames and try them for up to five days. The website includes guides on how to place an order and explanatory videos.

Warranty, returns and timelines

The return policy establishes a worry-free warranty with a 90-day period from delivery for a one-time exchange at no cost or a full store credit, with free return shipping. To obtain a refund to the original payment method, the return must be requested within 30 days after delivery and the package must be postmarked within that period; shipping charges are non-refundable. Returned items must be in original condition and in the hard case received, although accessories may be kept as a gift. Multifocal, bifocal and progressive lenses have specific conditions: they may be exchanged or remade once at no cost within the first 90 days, and a full refund request carries a 30% restocking fee. Remakes after the first have a 50% fee. According to the store's information, more than 95% of orders ship within 2 to 7 business days, although higher prescriptions may take longer.

Discounts and customer programs

39DollarGlasses offers special discounts for active military and veterans, first responders (EMS, fire and police) and teachers, with ID verification to access them. It has the EyeBucks™ rewards program, which returns 4% cash back, and a referral program called EyeBuddies. The company also accepts vision insurance and explains on its website how to process purchase reimbursement. New newsletter subscribers receive a $15 coupon for their first purchase.

Payments and customer service

The store accepts major credit cards (Visa, Mastercard, American Express and Discover), PayPal, AfterPay and Apple Pay when using Safari, as well as interest-free buy now pay later options with PayPal and AfterPay. Phone support is available Monday through Friday from 9:00 to 17:00, Eastern Time, and support is also offered via live chat and email. The company describes itself as doctor-led and headquartered in New York.