Heartland Workforce Solutions — Ames Avenue American Job Center

In north Omaha, the Ames Avenue American Job Center brings together a state employment-service desk and programmes run by Heartland Workforce Solutions (HWS), a nonprofit working across the region. The address is 5752 Ames Ave; the Nebraska Department of Labor lists its hours as Monday to Friday, 8 a.m. to 5 p.m., and gives the phone number 402-444-4700. This is not a private agency selling interviews: HWS says its services and training are free and offers tools to organise a job search, from computers and printers to workshops and career guidance.

The entry point depends on the kind of help you need. A NEworks account, Nebraska’s job-search system, is enough for basic services; one-to-one coaching, interview practice, résumé customisation and an individual employment plan require enrolment in a programme and meeting its criteria. HWS limits that programme support to residents of Douglas, Sarpy or Washington County, and may ask for identification or other documents. The organisation also says that service from its 24th Street location was temporarily moved on 28 September; the Ames site remains open, while its partner service at Goodwill, 3505 L St, has shorter hours. Check which location offers the service you need before setting out.

Accountability also means listening to people who use the centre. A local review page displays comments attributed to Google and dated between 2023 and 2024: some users mention disorganisation, unanswered calls or computers being shut before the posted closing time. These are individual, older accounts, not an independent audit or verified description of current service, so we have not carried the directory’s aggregate score into this profile. HWS provides job-seeker satisfaction surveys in English and Spanish and a general complaint form. For public transport, the organisation recommends bus route 18; it also describes connections from the south on route 3 and combinations of routes 24 and 26. It lists accessible parking near the entrance and assistive technology in the computer room. Use the official website before sharing sensitive documents; never pay anyone who promises to secure a job. If the centre does not follow through on what it agreed to do, keep dates and messages and submit a complaint through its formal channel.