Asurion

Asurion: technology protection and repair in the United States

Asurion presents itself as a "tech care" company that combines device insurance, extended warranties, and technical assistance for mobile phones, consumer electronics, and appliances. Its offering ranges from claims management to physical repair and remote support, with the goal of covering the technology people use every day.

Protection plans and coverage

The company offers various protection plans: for mobile phones (with specific options for iPhone and Samsung), for the home (Asurion Home+), for appliances (Asurion Appliance+), and a comprehensive plan (Asurion Complete Protect). It also offers plans through carriers such as Verizon and AT&T, and participates in programs like Amazon Complete Protect. Coverage extends to phones, computers, tablets, gaming consoles, smart home devices, and appliances.

Claims and repairs

The claims process allows you to start a new claim, track an existing one, or calculate the deductible or service fee based on the device. Claims can be resolved through repair, replacement, or reimbursement. For repairs without a plan, Asurion has the uBreakiFix store network, where iPhone, Samsung Galaxy, Google Pixel, computer, iPad, tablet, console, and appliance issues are handled. The company states that screen repair service may be available the same day.

Tech support and in-home service

Asurion offers expert tech support for device setup, data transfer, SIM issues, Wi-Fi and router troubleshooting, and performance optimization. It also provides discounted in-home installation help with experts. The company states that in 85% of the United States, an expert can come to your home or an agreed location to provide same-day service, and that it has more than 700 locations, including retail stores.

Reach and credentials

Asurion states that more than 30 million people rely on its services each year and that 230 million users worldwide use its products. The company partners with brands such as Verizon, AT&T, and Samsung to protect their products. Its headquarters has roots in Nashville and it employs more than 18,000 people globally.

Corporate responsibility

The company mentions initiatives such as reducing electronic waste through repair and recycling at its more than 700 stores, a compassion fund for employees, and inclusion and education programs. Asurion presents itself as a company that evolved from a small startup to become the world's largest "tech care" company, according to its own description.