Floors USA

Floors USA: High-Quality Flooring in King of Prussia, Pennsylvania

Floors USA is a family-owned company dedicated to flooring sales and installation, located on Henderson Road in King of Prussia, Pennsylvania. It serves customers in the Delaware Valley area and presents itself as one of the most successful flooring companies in the region, with a history dating back to 1976.

History and Evolution

The company began operations in 1976 under the name Michael D’s Carpet Outlet. Over time, it grew to become Floors USA. In 2001, Scott Erlbaum, current president, joined the family business as store manager after having developed a career in financial advising. He worked his way up from operational levels to assume leadership.

In 2003, after consulting with Steen Kanter, former president of IKEA, the company went from having five small locations to a superstore in King of Prussia. This change allowed it to expand its service capacity and its product range. The new 40,000-square-foot space became its main headquarters.

Products and Materials

Floors USA's catalog covers a wide variety of floor and wall coverings. Available options include:

• Hardwood and engineered hardwood flooring
• Laminate flooring
• Luxury vinyl and standard vinyl
• Carpet, including carpet tile and pattern carpet
• Ceramic and natural stone tile
• Artificial grass
• Wall coverings: boards and panels, tile, brick and stone
• Area rugs

The store also offers featured lines such as EverStrand, RevWood, SmartStrand, TecWood, LuxeCraft, PETPremier and PureTech, and specific products such as COREtec and waterproof flooring. It also has a warehouse clearance section and in-stock products.

Installation Services

Floors USA offers installation services for the materials it sells. Services include general flooring installation, as well as specialized installations of carpet, hardwood, engineered hardwood, laminate, vinyl, and tile and stone. The company highlights that its installation team has decades of experience and offers a lifetime guarantee on its installations.

Customer Service and Purchase Process

The purchase process is described in three steps: first, an in-store visit for an appointment; second, an estimate based on the approximate project size and confirmation of measurements at the home or business; and third, delivery and installation of the materials. The company emphasizes that it does not seek to sell unsuitable materials and that its expert staff helps customers choose among the many available options.

Digital Tools and Resources

The company offers an online flooring visualizer that allows customers to upload a photo of their room and see how a selected product would look. It also offers inspiration galleries and a blog with information on flooring care and maintenance, guides on carpet fibers, wood types, and basics of different materials.

Recognition and Community

Floors USA presents itself as a company with a long history in the Delaware Valley, having served customers for more than 50 years. The company attributes its success to its customer service and flooring knowledge, and notes that it has grown to have a greater impact in its community.

Location and Contact

555 South Henderson Rd, King of Prussia, Pennsylvania 19406 · Phone: (610) 757-4000 · Hours: Mon 9:00AM - 7:00PM; Tue 9:00AM - 7:00PM; Wed 9:00AM - 7:00PM; Thu 9:00AM - 7:00PM; Fri 9:00AM - 7:00PM; Sat 9:00AM - 6:00PM; Sun 11:00AM - 5:00PM