Bank of America

Bank of America: banking, credit cards, loans, and investment

Bank of America is a financial institution with a presence in the United States, Puerto Rico, and Canada that structures its offering around online banking, credit cards, loans, and investment services. Its proposition is presented as a platform for managing personal finances and connecting with savings, payment, and wealth solutions.

Financial services for individuals

The institution offers online banking, credit cards, and loans, as well as tools for account management. Key features include viewing statements online, receiving alerts by email or mobile device, and paying bills. The mobile banking app is available for iPhone, iPad, and Android, and can be downloaded via a link sent by SMS or email.

Investing with Merrill

Bank of America integrates Merrill's investment services, which cover different options depending on the client's profile: Merrill Lynch Wealth Management, Merrill Advisory Center, and Merrill Edge Self-Directed. Each has specific support lines for account management and transactions.

Customer service and support

The bank has help channels for accessing online banking and resolving issues. Phone support varies by region and client type. For Merrill Lynch Wealth Management clients, the number is 800-MERRILL (637-7455); for Merrill Advisory Center, 888-654-6837; and for Merrill Edge Self-Directed, 877-653-4732. From outside the United States, Puerto Rico, and Canada, the contact number is 1-609-818-8000. For other services, clients in the United States, Puerto Rico, and Canada can call 866-994-1566, and from outside those areas, 609-935-0010. Email assistance is also available at wealthmanagement@bankofamerica.com.

Service hours

The hours indicated for phone support are Friday 7:00 a.m. to 10:00 p.m. local time, and Saturday through Sunday 8:00 a.m. to 5:00 p.m.