Kampgrounds of America (KOA)

Kampgrounds of America (KOA): campground network in North America

Kampgrounds of America, known commercially as KOA, is a company that operates a network of more than 500 campgrounds across North America. Its activity focuses on providing outdoor lodging and services for travelers who camp in recreational vehicles (RVs), tents, or who prefer more comfortable accommodations. The company presents itself as an option to connect people with nature and with each other, and its offerings range from RV sites to cabins and unique accommodations.

Types of campgrounds and lodging

The KOA network organizes its campgrounds into three main categories, each aimed at a different type of experience:

• KOA Journey: campgrounds designed as a gateway to adventure, intended for transit stays or stops along the route.
• KOA Holiday: basecamp campgrounds for enjoying the outdoors, with services that make longer stays easier.
• KOA Resort: destination campgrounds, with recreational facilities and a wider variety of amenities.

As for lodging types, KOA offers RV sites (with hookups and different site types, such as pull-thrus, back-ins and patio sites), tent areas, cabins (including Deluxe Cabins and Camping Cabins, more than 4,000 in total) and unique accommodations within its glamping offering, such as Airstreams, cabooses, tipis and other options. It also has extended stays and group lodging.

Services and amenities at the campgrounds

The network's campgrounds offer a variety of services that vary by location. Among the amenities the company mentions are a pool, Wi-Fi, cable TV, bike rentals, firewood, fishing, hot tub or sauna, pavilion, mini golf, snack bar, propane and tour transportation service. In addition, KOA has KampK9, a dog park, and the official KOA Camping App to plan trips and manage reservations.

Rewards program and camper services

KOA Rewards is the company's loyalty program, which allows campers to earn points and access benefits. The company also sells gift cards and offers occasional promotions, such as Care Camps Big Weekend and KOA Rewards Weekend. For Canadian campers, KOA partners with Co-operators to offer insurance tailored to trailers, travel trailers and motorhomes; it also mentions agreements with Progressive RV Insurance, Goodyear, AdventureGenie, Outdoorsy, RVshare and RVezy. The company publishes resources on camp cooking, RV services and information, roadside assistance and camping with electric vehicles.

Reservations and camper support

Reservations can be made through the website, where users can search for campgrounds by destination, filter by lodging type, services and distance, and save searches and favorite campgrounds. The company offers a phone number for the camper experience team. It is also possible to create a free account to view reservations, save preferences and manage rewards program points.

Presence and coverage

KOA operates in the United States and Canada, with more than 500 campgrounds in North America. The company also has a foundation, KOA Foundation, and offers employment opportunities at its campgrounds for those who want to work in the RV camping environment.