Priority One Security

Priority One Security: smart security integration for homes and businesses

Priority One Security is a smart security integrator offering consulting, installation, monitoring services, and ongoing support to residential and commercial customers. The company is part of Pye-Barker Fire & Safety and has been in business for over 25 years. Its corporate headquarters is in Greenville, South Carolina, and it has offices in Charlotte (North Carolina), Columbia (South Carolina), and a national accounts division.

The company presents itself as a full-service provider serving both families and businesses across the Southeast United States. Its offering is built around a five-point protection strategy, a 90-day money-back guarantee, and its own Five Diamond certified monitoring station.

Residential solutions

For residential customers, Priority One Security offers smart security systems, cameras and video surveillance, audio and video solutions, access control and gate systems, home automation, and home networking. The company sells residential packages and provides a free onsite consultation to tailor each solution to the specific needs of each home and family.

The five-point protection strategy helps identify what you want to protect and how to protect it, and from there a comprehensive security plan is designed to fit the customer's lifestyle.

Commercial solutions

In the commercial segment, the company implements integrated security solutions, access control, cameras and video surveillance, fire and life safety systems, audio and video, vehicle gates and entry systems. It also offers small business packages.

The company serves a broad portfolio of commercial customers and has a dedicated national accounts division. Its services include monitoring of burglary, fire, and life safety alarms, as well as the SecureVue24 video alarm service.

In-house monitoring and certifications

Priority One Security operates its own central monitoring station, located in the Carolinas. This station is UL Listed, FM approved, and holds the Five Diamond certification from The Monitoring Association, the highest level awarded by the industry. The station features redundant safeguards and advanced security technology, and operates 24 hours a day.

The company employs dedicated technical staff to provide support through its Anytime Service, available 24 hours a day. It also offers a money-back guarantee for up to 90 days after purchase: if the customer is not completely satisfied with the professionally installed PROPAC system and the company cannot resolve it within a reasonable time, installation and monitoring fees are refunded and the equipment is removed at no charge.

Technology and partnerships

The company focuses on technology and works with industry-leading manufacturers. Its offering includes touchscreen keypads, codeless arm/disarm systems, adaptive communication, smart home integration, and the SecureVue24 service. The company states that these cutting-edge solutions and reliable performance set it apart from other providers.

History and structure

Priority One Security opened its first residential security office in 1996. Within a few years it launched its commercial security division and opened two more offices. It currently has more than 20,000 active subscribers across homes and businesses. The company describes itself as one of the fastest-growing security companies in the country, attributing that growth to its state-of-the-art security solutions and reliable service.

The company was founded with four goals: to provide an extraordinary customer experience, to pursue excellence in daily work, to support team members and their families, and to give back to the community. Its service philosophy is based on the principles of receive, respond, and resolve, and on constant communication throughout all phases of a project.

Location and contact

18 Interchange Boulevard, Greenville, SC 29607