Senior Services of America

Senior Services of America: managing senior communities in the Pacific Northwest

Senior Services of America is a company specializing in the management and operation of senior living communities in the Pacific Northwest region of the United States. Its activity focuses on providing independent living, assisted living, memory care, and respite stay services, combining the warmth of a close-knit community with expert, innovative operations. The company describes itself as a nimble and approachable alternative to large national operators, with a local focus and transparent management.

Levels of care and attention

Senior Services of America's offering is structured around four main modalities:

• Independent living: private, comfortable spaces with housekeeping, laundry, and maintenance services included, designed for those who wish to maintain their autonomy without household chores.
• Assisted living: discreet and dignified personal assistance, staff available 24 hours a day, and medication and health coordination.
• Memory care: a relationship-based approach to dementia, with communities designed for safety and easy navigation, staff trained in specialized techniques, and engagement programs focused on remaining abilities.
• Respite stays: short-term accommodations, fully furnished and move-in ready, with access to all dining and social programs, and professional care available 24/7.

Care philosophy

The company maintains that care should be a partnership and not a clinical act. Its approach, called "Do With, Not Do For", seeks to empower residents to maintain their autonomy. They listen first and build personalized plans that evolve with each person's needs, preserving dignity at all times.

Wellness and daily life programs

Life in the communities is organized around enrichment programs that seek to foster connection and well-being. Notable initiatives include "Daily 5" and the "8 Core Principles of Wellness", which structure activities ranging from fishing trips to art workshops. The goal is to focus on what each resident can do, fueling daily joy.

Dining is offered restaurant-style, with fresh, local ingredients. Menus are seasonal, dietitian-approved, and adjusted based on resident feedback.

Management and consulting services

In addition to directly operating communities, Senior Services of America offers management and consulting services to other operators in the sector. They present themselves as a nimble alternative to large operators, identifying areas for improvement and providing the necessary tools to sustain a community.

Management team and experience

The management team has over 100 years of combined experience in operating and marketing senior housing. Lee Field, founder and chief executive officer, has 40 years of experience in marketing, operations, acquisition, development, and financing of senior housing and care alternatives for the elderly. During his career, he has participated in senior housing and assisted living transactions worth more than $750 million. He is joined by Randy Trettevik as chief financial officer and Elena Roppel as chief operating officer.

Presence and coverage

The company operates in the states of Washington, Oregon, and Idaho, and its corporate headquarters is located in Gig Harbor, Washington. Its model is described as a network of communities with a local heartbeat, far from the idea of an impersonal national chain.

Location and contact

5401 32nd Avenue, Suite Gig Harbor, WA 98335 · Phone: (253) 474-0425