Zepp Clarity

Zepp Clarity, nearly invisible smart hearing aids

Zepp Clarity is a division of Zepp Health, a company founded in 2013 that presents itself as a global brand of smart health care devices, with 40 million users in 90 countries and 200 million units sold. Its catalog includes activity trackers, watches, and headphones. The Clarity line brings that experience to the hearing field with rechargeable in-the-canal hearing aids designed to be discreet and easy to use.

The company explains that the project arose from requests from its own community: a user of the Amazfit T-Rex watch reported hearing difficulties in noisy environments during outdoor activities, and a Zepp Aura member, a marketing director, described problems understanding conversations in meetings. Based on those experiences, the Zepp Health R&D team developed a hearing assistance solution.

Available models

The store organizes its offering into three models, each with its own features:

• Zepp Clarity Pixie: nearly invisible design, titanium alloy casing, all-day battery, and two-year warranty. The price listed in the catalog analyzed was $999.
• Zepp Clarity One: nearly invisible design, good sound quality, rechargeable charging case, and one-year warranty. The price shown was $699.
• Zepp Clarity Omni: high-quality music and audio streaming, call management, Bluetooth connectivity, built-in Auracast capability, wind and whistle suppression, and adaptive feedback cancellation. The price shown was $299.

The One and Pixie models are described as virtually invisible and comfortable, with a fitted in-the-canal receiver. The Omni includes Bluetooth and Auracast compatibility for high-quality audio with iOS or Android devices.

Common features

The company highlights several features shared by its hearing aids: noise reduction to suppress interference, eliminate feedback, and reduce wind; up to 18 hours of continuous operation in some models; fast charging that provides up to 4 hours of use with a 10-minute charge; and medical silicone domes designed for a soft, long-lasting fit. The titanium alloy casing is presented as an element of durability and comfort.

User support and services

Zepp Clarity offers an online hearing assessment of about 4 to 5 minutes to learn the interested person's hearing profile and guide the choice of model. It also has a sample fitting kit and a support service with specialists available five days a week. All hearing aids include lifetime customer service and professional audiologist assistance. The company announces financing with monthly payments as low as $40 through ShopPay and a 60-day risk-free trial with a money-back guarantee.

The professional team includes Heather Andrews, Au.D., CCC-A, with a doctorate in Audiology from East Tennessee State University (2016), specializing in hearing aids and tele-health audiology, who handles inquiries related to Zepp Clarity.

Hearing market context

According to data cited by the company, more than 430 million people worldwide have hearing loss, of whom 48 million reside in the United States, and the World Health Organization predicts that the figure will reach 2.5 billion by 2050. Only one in five people who could benefit from a hearing aid currently uses one; the rest face risks such as cognitive decline, depression, and isolation. Zepp Clarity frames its proposal around the idea of reducing the barrier posed by the visible appearance of these devices.