Shipito

Shipito: International Package Forwarding from the United States

Shipito is a package, mail and freight forwarding company operating from the United States and serving over 220 countries. Its proposition is based on providing customers with a personal address in U.S. territory so they can shop at online stores in that country and then receive the products at their destination. The company states that it has shipped millions of packages since 2009 and that its customer support team is multilingual.

How the Service Works

The process begins with signing up for one of the available memberships, which provides access to a U.S. address with no signup or setup fees. The user uses that address as the delivery point when shopping at any U.S. store. When packages arrive at Shipito's warehouses, the company notifies the customer, who can then purchase additional services before final shipment.

Available options include consolidating multiple packages into a single box, which according to the company can save up to 80% on shipping costs; taking detailed photos of the contents; and additional protection with tape or bubble wrap. The customer then completes the customs form, chooses and pays for the shipping method, and Shipito forwards the items to their destination.

Memberships and Service Options

Shipito structures its offering into two main options: Shipito For Me, aimed at individuals, and Shipito For Business, aimed at companies. Both begin with obtaining a U.S. address and using the company's warehouses to receive purchases.

The company also offers a assisted purchase service: the customer indicates which product they want, Shipito verifies its availability, purchases it and, once received, ships it to the recipient. It also offers the Fast Mailout feature, a fast shipping profile that speeds up package processing.

Storage, Consolidation and Customer Benefits

Shipito offers free storage for 7 days for free accounts and 45, 60 or 90 days for Premium members. Package consolidation is one of the main reasons customers use the service, according to the company itself, along with the ability to have a tax-free warehouse and free photos of incoming packages.

The company applies discounted shipping rates and allows combining purchases from different stores into a single shipment. Examples shown in its catalog include shipments with declared package values of approximately $300, $380, $1,153 and $1,722, and estimated shipping costs from the United States to China, Russia, France, Saudi Arabia and Japan.

Stores and Product Categories

Shipito allows you to shop on any U.S. website and receive packages at its secure warehouses. The company mentions as examples of popular stores Amazon, eBay, Walmart, Target, Zappos, Gap, Polo, Forever 21, Gilt, OshKosh, American Eagle, H&M, Ipsy, Foot Locker, Disney, Dell, Sephora, Victoria's Secret and J.Crew.

Product categories appearing in its material include electronics, fashion and accessories, baby and children's products, cosmetics, and style and technology items. The company presents these examples as part of what its customers typically ship.

Customer Service

Shipito has a multilingual support team. Contact is made by email and via live chat, available during PST hours: Monday to Friday from 9:00 to 17:00, closed on weekends.