Parts Town

Parts Town, OEM parts for foodservice and HVAC equipment

Parts Town is a U.S. distributor specializing in original equipment manufacturer (OEM) parts for commercial kitchen machinery, refrigeration equipment, heating, ventilation and air conditioning (HVAC), laundry and appliances. The company presents itself as having the largest in-stock inventory in the industry and operates primarily through its online store, partstown.com, and its own mobile app.

Parts catalog and equipment served

The catalog is organized by brands and product categories. Featured categories include parts for ice machines, refrigeration, ovens and ranges, HVAC, appliances, laundry, fryers and packaged units. Searches can be performed by brand, category, equipment serial number or through multi-SKU orders.

The company works with a broad list of manufacturers, including A la Cart, Airquest, Anets, Angelo Po, Antunes, APW Wyott, Arcoaire, Avtec, Bakers Pride, Blodgett, Bloomfield, Champion, Cleveland, Comfortmaker, Concordia Beverage Systems, Crathco, Day & Night, Doughpro Proluxe, Duke, Fast OEM, Flexeserve, Glastender, Grindmaster, Groen, Heil, Henny Penny, Holman, Hussmann, International Comfort Products, JBT, KeepRite, Kold-Draft, Lang, Magikitchn, Market Forge, Marsal Pizza Ovens, Norlake, Ovention, Perfect Fry, Perlick, Pitco, Power Soak Systems Inc, Prince Castle, Randell, Silver King, Southbend Range, Star, Structural Concepts, Tempstar, Toastmaster, Traulsen, Tri-Star Manufacturing, TurboChef, Vulcan Hart, Wells and York.

Digital tools for locating parts

The company offers technicians and buyers several technology tools: Serial Number Lookup, which generates custom parts lists and warranty information for equipment from certain manufacturers; PartSPIN®, designed to make locating and purchasing parts easier; and Smart Manuals, an equipment manual system. These features are available both on the company's website and in its mobile app.

Service and logistics

Parts Town states that it offers same-day shipping for in-stock orders placed by 9 PM ET, with support hours that are longer than is typical in the industry. Customer support is provided by email, live chat, text message and phone. The site includes a help center with information on shipping, taxes and fees, returns and frequently asked questions.

Resource center and technical content

The company maintains a resource center with troubleshooting guides and technical material, such as diagnostics for Scotsman ice machines, Lincoln Impinger pizza ovens, Frymaster fryer codes, Lennox boiler reset and troubleshooting for Curtis coffee makers. It also publishes content on seasonal menu ideas for restaurants.

Integrations and group brands

Parts Town has integrated 3Wire into its operations and has established partnerships with IPC, NDCP, SMS and RSCS, unifying teams and expanding available inventory. For beverage equipment parts, the company directs customers to Marmon Link, where OEM parts and accessories are sold for brands in the Marmon group, such as Cornelius, Prince Castle, Silver King, Angelo Po and Saber King.

Presence and reach

The company operates from the United States and serves international customers, with options to select country, currency and language on its platform. The site is available in English, Spanish and French, and allows users to check local inventory by entering a ZIP code for searches within a 30, 50 or 100 mile radius.