Solv Health

Solv Health: same-day medical appointment and care platform

Solv Health is an American company that operates a digital platform to connect patients with same-day healthcare services. Its focus is on finding providers, booking appointments, and reducing pre-visit paperwork. The company states that more than 210 million Americans live within five miles of a same-day care center, and that 50% of patients are seen within two hours, even on nights and weekends.

Services for patients

The platform organizes its offerings into three main blocks. The first is urgent care, which includes general urgent care, pediatric urgent care, and telemedicine. The second is everyday health, with mental health services, weight loss, prescription discounts, DOT physicals, ear wax cleaning, and school physicals. The third is lab tests, including allergy testing, COVID testing, diabetes testing, drug testing, pregnancy testing, STD testing, and strep testing.

The site allows searching by symptoms and accessing a network of qualified providers. The company states that its platform has accumulated more than 100 million patient visits and that its mobile app has a 4.9-star rating with over 25,000 reviews on the App Store. The app is available for iOS and Android.

How it works and coverage

Solv Health aims to solve three common unknowns for patients: where to go, when they can be seen, and how much it will cost. To do this, the platform shows wait times and facilitates appointment booking. Saved profiles eliminate the need to repeat documentation at each visit. The company also offers telemedicine in several states, including Alabama, Arizona, California, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, New York, North Carolina, Oregon, Tennessee, Texas, Virginia, and Washington.

The in-person care network extends to cities such as Atlanta, Austin, Boston, Chicago, Dallas, Denver, Detroit, Houston, Los Angeles, Nashville, New York, Oklahoma City, Philadelphia, Phoenix, Portland, San Antonio, San Diego, San Francisco, Seattle, Tucson, and Washington, D.C., among others.

Technology for providers

In addition to its patient service, Solv Health markets an artificial intelligence platform aimed at healthcare providers. This tool seeks to automate processes and improve the patient experience, with the stated goal of increasing visit volume and clinic revenue. Provider features include contactless check-in, patient acquisition, telemedicine, integration with electronic health records (EHR), and marketing for urgent care centers.

Origin and founding team

The company was co-founded by Heather Mirjahangir Fernandez, who serves as CEO. Before founding Solv, she was senior vice president and general manager of business services at Trulia, Inc., where she led advertising product, market, and sales strategy, with annual revenue of nearly $200 million, until the company's acquisition by Zillow in 2015. She is a member of the board of directors of Atlassian and a graduate of the University of California, Berkeley, and Stanford Graduate School.

Industry context

According to the company itself, around 170 million people in the United States receive same-day care each year at urgent care clinics, retail clinics, or via video call. Solv Health notes that three out of four consumers would not choose a doctor who cannot see them within a week, and that this demand represents about 20% of annual outpatient visits. The company presents itself as a partner to high-quality providers nationwide to facilitate access to this type of care.