Quest Diagnostics

Quest Diagnostics: clinical diagnostics for patients and professionals

Quest Diagnostics is a clinical laboratory that operates in the United States and offers services to both individual patients and healthcare professionals, hospitals, businesses, and insurers. Its activity focuses on performing diagnostic tests, managing appointments, and delivering results, with a digital platform for patients and another for professionals.

Tests and catalog for patients

The company allows you to purchase directly online more than 150 lab tests without the need for a prior doctor's visit. The test catalog is organized by specialties and clinical areas, including allergy and asthma, arthritis, autoimmune diseases, bleeding and thrombosis, cancer, cardiovascular disease, chronic kidney disease, clinical drug monitoring, diabetes and prediabetes, oncology, genetics, neurology, women's health, infectious diseases and immunology, and cardiometabolic, endocrine, and wellness areas.

Featured tests include QUEST AD-Detect Amyloid Beta 42/40, a blood-based biomarker test that may help identify patients who are candidates for early antibody treatment. The ELF Score is also offered, a test to determine the risk of liver disease in patients with NAFLD and NASH.

Services for patients

Patients can schedule, change, or cancel appointments, as well as find specimen collection centers. The company offers information to prepare for tests and access to clinical trials. Through Quest Mobile, testing is facilitated at mobile locations. Results are viewed online through the MyQuest platform, which also allows you to book or reschedule visits. There are specific sections for family test results and FAQs about understanding test results.

In the area of billing and insurance, Quest Diagnostics offers information on costs, insurance options, financial assistance, and self-pay price estimates. Payments can be made online, by email, or with a credit, debit, or health savings card. The company has a lookup tool to verify if it is in-network with a health plan.

Solutions for healthcare professionals

For physicians and hospitals, Quest Diagnostics provides a test directory with detailed information, guides, and references. Professionals can access patient results, manage billing and coding, and use IT systems such as Quanum Lab Services Manager, which allows ordering tests, viewing results, requesting supplies, and accessing lab utilization reports. The company offers real-time Priority and STAT results through Quest Lab Alert for Physicians.

Clinical Insights Companion is another tool that allows viewing longitudinal lab trends, identifying care gaps and emerging clinical patterns, consolidating lab history from multiple sources, and supporting more informed clinical decisions and follow-ups. Additionally, the company has a clinical education center for professionals.

Collaborations and solutions for hospitals

Quest Diagnostics collaborates with academic hospitals on medical and scientific research. It offers solutions for hospital lab managers aimed at improving efficiency and optimizing patient care, including lab performance optimization, specialty testing, collaborative lab solutions, outreach alliances, diagnostic excellence, academic collaboration, population health, enterprise content management, and transplant testing.

Services for businesses and insurers

For employers, the company offers workplace drug screening programs, international drug testing, lab spend management, and employer population health. These services aim to improve employee health through convenient care driven by clinical insights, increase access to high-quality care to manage and prevent costly chronic conditions, and provide flexible solutions for workplace safety.

For health plans, Quest Diagnostics offers solutions to improve quality outcomes, manage lab spend, and promote member engagement. Lab spend optimization allows detecting and reducing unnecessary costs while preserving quality and service for members and providers. The company also has a lookup tool for health plan members to verify if Quest is in-network.

Presence and contact

The company operates in the United States and has a telephone helpline. Its website includes specific sections for patients, healthcare professionals, businesses, and insurers, as well as a blog with information on advances in diagnostics.