ReSupply

ReSupply: At-Home Donation Pickup in the United States

ReSupply is a veteran-founded American company that operates an at-home donation pickup service nationwide. Its mission is to collect items that individuals no longer need — furniture, clothing, appliances, and housewares — and deliver them to local charities, keeping them out of landfills. The company presents itself as the official donation pickup partner of thousands of nonprofits and states it has delivered more than $90 million in resources to its network of partner organizations.

How the Pickup Service Works

The process has three steps. First, the donor schedules a priority pickup online or by phone, specifying which items they wish to donate; the team arrives at the home within 24 hours. Second, the pickup is handled by a team of licensed and insured haulers who take care of all the heavy lifting: they collect any item, of any size, from any room, including disassembly and carrying items down stairs. Finally, the donations are delivered to local charities with which ReSupply maintains partnership agreements, helping these organizations increase their pickups and multiply their impact.

Items That Can Be Donated

The pickup catalog includes couches, furniture, mattresses, and small items, among others. The company states that it picks up any item, of any size, from any room in the home.

Coverage and Geographic Presence

ReSupply has more than 3,000 charity partner locations nationwide and covers thousands of ZIP codes across 48 states. Cities with pickup service include Boston, Chicago, Los Angeles, New York, Philadelphia, Phoenix, and St. Louis. The company offers a ZIP code availability checker and notes that if any fee applies, it is shown before the request is finalized.

Environmental and Social Impact

According to data published by the company itself, its pickups have diverted more than 80 million pounds of items from U.S. landfills and delivered $90 million in resources to local charities. The company emphasizes that donating used furniture and housewares extends the life of products and promotes reuse. Among its charity partners, it cites Habitat for Humanity Greater Boston, which according to ReSupply saw 40% annual sales growth and saved $180,000 per truck annually, and St. Vincent de Paul Orlando, which diverted 84,000 pounds of waste and received $100,000 in resources.

Origins and Veteran Employment Program

The company was born on a military base in Georgia, when its founder and CEO, Paul Tocci, created an at-home pickup service to help military families donate the household goods they weren't taking to their next assignment instead of throwing them away. ReSupply operates a military transition program that has supported more than 400 veterans and members of the armed forces, with a 95% lifetime conversion rate into full-time employment in the technology sector, including many hires at the company itself.

Reviews and Recognition

The company shows a rating of 4.8 out of 5 based on more than 69,000 reviews on Trustpilot, where it is listed as "Excellent," and holds Better Business Bureau accreditation with an A+ rating. Donor testimonials highlight the organization of the process, communication with the team, the punctuality of the drivers, and the care taken when removing items without damaging walls or belongings.

Location and Contact

41 Winter St, Boston, MA, US