Assist Diabetics

Assist Diabetics: buying test strips and diabetes supplies in Boca Raton

Assist Diabetics is a U.S. company based in Boca Raton, Florida, dedicated to buying unused glucose test strips and other diabetes management supplies from individuals. Its business model relies on a prepaid shipping kit: the customer requests the kit, places the products in it, and hands it to the postal service to receive payment by check.

How the selling process works

The process described by the company consists of four steps. First, the interested party requests a free shipping kit through the web form. Then, they place the test strips and supplies in the kit and give it to their mail carrier or drop it off at a United States post office. Finally, the company sends a check by mail as payment.

The site details important shipping instructions: boxes must be unopened and sealed, expired products or damaged boxes are not accepted, and the package must be sealed before delivery. The company warns that it will not return products that are not on its price list.

Product catalog and prices

The company publishes an indicative price list for the products it buys, with amounts that vary depending on the presentation and the original distribution channel (U.S. retail or mail order). The prices indicated correspond to products with at least six months of shelf life before expiration; if the expiration date is between two and six months from the ship date, the price is reduced by 50%. The company notes that prices may change and that expired products should not be sent.

Among the items in the catalog are test strips from the brands FreeStyle, OneTouch, Accu-Chek, Contour, and TRUEMetrix, in various formats and counts. Sensors and readers for continuous glucose monitoring are also purchased, such as FreeStyle Libre 2, FreeStyle Libre 14 Day, Dexcom G7, and Dexcom G6, as well as Dexcom transmitters and receivers. The list also includes Medtronic and Tandem infusion systems and reservoirs, and lancets from the brands Accu-Chek, Contour, OneTouch, and FreeStyle. Smoking cessation products such as Nicorette gum and Nicoderm CQ patches also appear.

Legal and acceptance aspects

The company explains that test strips and lancets are over-the-counter medical supplies, so selling them to a third party without a prescription is legal. Opened boxes are not accepted because it is not possible to verify that their contents have not been tampered with, nor are damaged or compromised boxes.

Customer service and coverage

Assist Diabetics offers toll-free phone support through the number 888-310-3020, available Monday to Saturday from 9:00 a.m. to 6:00 p.m. (Eastern Time). The company states that customers can call to check the status of their package or check. The website also includes a frequently asked questions section and a page with the locations from which it buys test strips.

The company presents itself as number one in customer satisfaction and guarantees the highest payments, claims that correspond to its own promotion and not to an independent evaluation.

Location and contact

Phone: 888-310-3020 · Hours: Mon-Sat 9am to 6pm EST