StorPlace Self-Storage

StorPlace Self-Storage: self-storage rentals in Tennessee and Kentucky

StorPlace Self-Storage is a self-storage chain operating 22 facilities across Tennessee and Kentucky. Its focus is on renting storage units to individuals and businesses, with an online reservation system that lets users locate, compare, and book available spaces in their area.

Facility network

The company distributes its centers across both states. In Tennessee it concentrates most of its network, with a presence in locations such as Nashville, Murfreesboro, Franklin, Brentwood, Columbia, Gallatin, Hendersonville, Hermitage, Madison, Mt. Juliet, and Nolensville. In Kentucky it has one facility in Bowling Green.

Among the identified centers are StorPlace of Greenwood, StorPlace of Cool Springs, StorPlace of Franklin, StorPlace of Hendersonville, StorPlace of Hermitage, StorPlace of Lebanon Pike, StorPlace of Rivergate, StorPlace of Mt. Juliet, StorPlace of Barfield, StorPlace of Lascassas Pike, StorPlace of Rutherford Blvd., StorPlace of Stones River, StorPlace of Veterans Parkway, StorPlace of Bellevue, StorPlace of Medical Center, StorPlace of Murfreesboro Road, StorPlace of Old Hickory Blvd at Nolensville Road, StorPlace of Nolensville, and StorPlace of Nashville Highway.

Unit sizes and selection guide

StorPlace's catalog organizes units by sizes ranging from the storage locker and extra-small units up to 5x5, 5x10, 10x10, 10x15, 10x20, and 10x30 formats. The company publishes a size guide with explanatory videos to help customers choose the right unit based on the volume of items they need to store.

Online reservation and touchless rental

Rentals can be made through the website via online reservations. StorPlace markets this process under the name Touchless Rentals, a contact-free rental system. The company also offers a customer area with access to billing, account information, a document center, and account settings, as well as the ability to link a space to the user's account.

Customer service and facility management

The firm presents customer service as a priority and features user testimonials on its site. According to its own description, the managers at each center aim to make moving items to and from storage a simple, hassle-free experience, and they keep the centers clean and well maintained. Managing partner Ed Freeman signs the company's institutional message.

Informational content and resources

StorPlace maintains a blog with practical storage tips. Among the published articles are packing recommendations for moves and short- and long-term storage, factors to consider before renting a unit, and tips for preserving comic books. The website also includes sections on storage types, storage tips, and a help center.

Other services and institutional presence

The company offers online bill payment and has a document center for customers. It also publishes information about its community involvement, about the public auction process for units, and keeps open the possibility of adding staff to its team.