Hello Storage

Hello Storage: self-storage management with a multi-state presence

Hello Storage is a company dedicated to managing self-storage facilities for independent owners. Its origins date back to 2007, when Optivest Properties was founded, a platform that began by managing ten facilities. Over time, the company expanded its activity to oversee 100 locations nationwide. In 2013, it participated as a founding operator in the creation of the REIT National Storage Affiliates (NYSE: NSA), and in 2016 it launched the RightSpace Storage brand. In 2024, following NSA's internalization, the company adopted the name Hello Storage, continuing its third-party management activity for self-storage owners.

Storage services

Hello Storage's offering includes drive-up, climate-controlled, indoor, and vehicle storage units. The company markets these spaces through its online booking platform, which allows customers to select the location, choose the size and features of the unit, reserve without a credit card, and move in the same day by presenting identification. According to the information on the site, there are no hidden fees or long-term contracts.

Security and access

The facilities feature gated keypad access and individual locks on each unit. The company highlights that it offers "security and peace of mind" to its users, although no other specific systems beyond those mentioned are detailed.

Geographic coverage

Hello Storage is headquartered in Southern California and manages properties in California, Arizona, Nevada, New Mexico, and New England. The website allows users to search for locations by state, and includes references to Arizona, California, Massachusetts, Nevada, New Hampshire, and New Mexico. The company states that it has thousands of units available.

Business model and approach

Hello Storage's current activity focuses exclusively on third-party management for independent self-storage owners. The company states that it maintains a portfolio of assets for clients who have been with them for more than 15 years. Its approach combines efficient operation at scale with personalized service, offering owners direct access to management and district managers, flexible options in signage, staffing, and strategies, and measurable results in revenue, expenses, and net operating income.

Leadership team

Hello Storage's team is led by several partners. Neil Punt is a partner and Chief Financial Officer (CFO), a certified public accountant with experience at a "Big 4" accounting firm and at Optivest Properties since 2009. Lindsay Jennings is a partner and Chief Operating Officer (COO), with experience in sales, operations, and marketing. Eric Haug is a partner and Chief Revenue and Investment Officer (CRO), responsible for revenue management, new investments, and business development. Emily Ahrens serves as Vice President of People Operations.

Current promotions

The website announces discounts of up to 50% on two months' rent for select units, for a limited time. It also states that no credit card is required to reserve and that move-in can be done the same day.