The Groomery Ltd.

Dog and Cat Grooming and Spa in Alexandria

The Groomery Ltd. is a pet grooming and spa salon located in Alexandria, Virginia. It primarily serves dogs and, with limitations, cats, offering bathing, clipping, styling, and additional care services. The company presents itself as an establishment with nationally certified and internationally trained groomers, working with organic products and a clean, stress-free environment.

Dog and Cat Grooming Services

The salon's catalog is organized into several service lines. Dog grooming includes customized bathing, clipping, and styling for all breeds. For cats, a specific service is offered, described as gentle and handled by experienced staff in a calm environment. Additionally, there are relaxing spa services aimed at keeping coats healthy and shiny, and an à la carte menu of additional services that includes nail trimming, brushing, teeth cleaning, and other care.

As a promotion for new customers, the salon includes a complimentary tooth brushing for the dog when booking any spa package on the first appointment.

Care and Operating Policies

The salon operates exclusively by appointment and does not accept aggressive pets. For the first visit, proof of current rabies vaccination is mandatory, as required by Virginia law. New customers must provide credit card information to schedule the first appointment.

Punctuality is requested: arrivals more than twenty minutes late may require rescheduling the appointment, and no-shows may result in refusal of future services. Cancellations with less than 24 hours' notice or no-shows may incur a $50 fee. The estimated service time is two to three hours, and may be longer for large animals. Dogs must be picked up within thirty minutes of being notified they are ready; beyond that, a fee of one dollar per minute applies. The last appointment for bathing or clipping is scheduled between 2:30 PM and 3:30 PM, depending on size and breed. For changes of plans, 24 hours' notice is requested, or 48 hours in the case of two pets. Owners cannot stay with their pets during the service, and animals must be leashed on the premises. Full de-matting or hand stripping services are not offered: mats are removed by clipping. For dogs or cats over 13 years of age, a $50 senior gentle care surcharge may apply. Regarding cats, the salon is not currently accepting new feline customers, requires them to arrive in a carrier, and does not accept cats with aggressive behavior, such as biting.

Team and Specialties

The team consists of groomers with national certifications and international experience. Belle, founder, is nationally certified and has studied both in and outside the country; she specializes in cats, senior dogs, and animals with special needs. Alex, manager, coordinates the team and customer service. Javier has more than 17 years of experience, is nationally certified, and specializes in anxious or aggressive dogs requiring special care. Katie, with more than 12 years of experience and NDGAA certification, works to make each session a "fear-free" experience for the dog. Marlia also has over 17 years of experience and combines her interest in art and dogs. Charlise has been grooming for about six years and focuses on breed cuts, especially schnauzer, bichon, and spaniel. Nack, with more than ten years of experience, is an expert in all breeds and speaks Thai and English. Tasia is a certified groomer with over five years of experience and has a special touch with anxious or sensitive pets. Rebecca S. serves as the salon coordinator and helps with questions and appointment scheduling. Chelcy S. brings several years of pet bathing experience. Fatima H. has worked in animal care since she was 22 and has more than five years as a grooming assistant.

Facilities and Working Methods

The salon keeps animals in clean, dry, and comfortable kennels before and after bathing and clipping. The company states that all aspects of the premises are designed around cleanliness and comfort, and that the products used are organic and safe for skin and coat. Restrictions apply for some breeds, so the salon invites customers to call to inquire about specific cases. In adverse weather conditions, it asks customers to check whether the weather or road conditions are dangerous.

Payments and Terms

The salon accepts cash, check, Venmo, and all major credit cards, with contactless payment available through its website. The terms and conditions do not allow for any refunds or returns for services provided. It also offers digital gift cards to send by email for various occasions.

Location and Contact

605 Franklin St Alexandria VA 22314 · Phone: (703) 299-0299 · Email: thegroomeryltd@gmail.com · Hours: Monday - Saturday: 9:00 AM - 5:30 PM Sunday: Closed