Alpha Heating Innovation

Alpha Heating Innovation, boilers and heat pumps for the UK market

Alpha Heating Innovation is a recognised company in the UK heating sector, with over fifty years of experience and a focus on the manufacture and supply of domestic and commercial heating solutions. The company presents itself as a firm that combines traditional business values with an innovative approach in all aspects of its operations.

Its catalogue is built around combination, regular and system condensing boilers, as well as commercial boilers, heat pumps and hybrid systems. The company markets these products both to homeowners and to specifiers and commercial customers.

Heating products and solutions

The product range includes combination, regular and system boilers, commercial boilers, heat pumps and hybrid systems that combine combustion and renewable technologies. The firm offers these alternatives to those who need to replace a boiler or consider installing a heat pump, with solutions tailored to the home and the user's lifestyle.

Within its offering, the E-Tec Plus range stands out, which according to the company itself has held the Good Homes Approved seal for the last three years and comes with a warranty of up to 13 years. The company describes this cover as one of the most comprehensive on the market.

Customer service, maintenance and warranty

Alpha Heating Innovation maintains a customer service team with telephone advisors, call planners and engineers. The company states that its customers consistently rate it as Excellent on Trustpilot.

Available services include product and warranty registration, boiler repair and servicing, finding local installers and access to brochures and manuals. The firm also offers training, CAD files and BIM files for specifiers and professionals.

Heat pump guide and customer notices

The company publishes informative material for homeowners interested in heat pumps, explaining how they work, the benefits they bring and how they compare with traditional boilers. It also maintains a help section with answers to frequently asked questions and advice on gas safety and heating efficiency.

The website includes a notice aimed at customers who installed an Alpha SolarSmart panel between 2012 and 2018, to which the company refers as an important notification.

Immergas Group and international presence

Alpha Heating Innovation is part of the Immergas Group, which operates in thirty countries, eight of them in Europe. Immergas is the market leader in its home country, Italy, and has manufactured more than five million boilers, as well as being presented by Alpha as one of Europe's leading heating appliance manufacturers.

The company declares a customer service policy based on putting their interests first and maintaining a commitment to satisfying them day to day. It also states that it seeks to recruit staff continuously and supports the training and development of its workforce at all levels.

Location and contact

Nepicar House, London Road, Wrotham Heath, Kent TN15 7RS · Telephone: 0344 871 8760 · Email: info@alpha-innovation.co.uk