Worcester Bosch

Worcester Bosch, manufacturer of domestic boilers in the United Kingdom

Worcester Bosch is a British manufacturer of heating and hot water equipment for the home. The company was founded in 1962 and became part of the international Bosch Group in 1996. Its headquarters and main business functions, including gas boiler manufacturing, are located in Worcester; it also has another plant in Clay Cross, Derbyshire, where oil boilers are produced. The company presents itself as the UK market leader in domestic boilers.

Range of boilers and heating systems

The current range covers gas and oil boilers, organised by type —combi, system and regular— and by fuel —gas, oil and LPG—. Alongside the boilers, the company markets controls, smart thermostats and digital controls, as well as accessories and air conditioning solutions.

Renewable energy and solar water heating

The catalogue incorporates renewable technologies such as heat pumps, hybrid systems and solar water heating systems. The company offers specific information on how to arrange a heat pump or a hybrid installation, and the Bosch HomeCom Easy app for managing these appliances.

Technical service and customer care

Worcester Bosch provides repair and maintenance services for boilers as well as for heat pumps, hybrid systems and air conditioning equipment. Users can book a repair or a service through the website. The company also maintains a customer care team, a frequently asked questions section and an answer search tool for resolving issues, along with manuals, brochures, how-to videos and a troubleshooting tool.

Guarantees, finance and accredited installers

The company offers extended guarantees on certain appliances when the installation is carried out by a Worcester Bosch accredited installer and a Greenstar system filter is fitted; these extended guarantees do not apply when the System Filter Micro is installed. For installers, extended guarantees on certain models are free for WAI and VAULT members, with specific conditions for the Greenstar 1000 and 2000 models.

Regarding finance, Bosch Thermotechnology Ltd, which operates as Worcester Bosch Group, acts as a credit broker and not as a lender, and does not charge a commission for introducing the customer. Finance is arranged through accredited installers and the website showed a representative example at 10.9% APR, with credit provided by Novuna Personal Finance. Applications are subject to a credit check and a 14-day cooling-off period.

Awards and institutional presence

According to the company itself, its gas and oil boilers have been repeatedly recommended by Which?, and Worcester received a Royal Warrant for supplying boilers to the Queen's Sandringham Estate. The company frames its activity within the Bosch Home Comfort Group and publishes information about its history, its environmental and community commitment and its latest news.

Location and contact

Cotswold Way, Warndon, Worcester, WR4 9SW · Phone: 0330 123 9559 · Email: service.mailbox@uk.bosch.com