PH Jones

PH Jones, heating and gas services for social housing in the UK

PH Jones is a British company dedicated to providing heating, gas and energy services to the social housing sector. It operates nationally across the UK through a network of 15 regional offices, allowing it to combine national coverage with local delivery. The company states it has been active in the market since 1963.

Its activity is structured around two main audiences: social housing residents and the organisations that manage those homes. For the former, it offers appointment management, boiler repairs, central heating installation and practical help materials; for the latter, maintenance contracts and energy solutions.

Maintenance for housing associations and local authorities

The company works with social housing associations and local authorities across England, Scotland and Wales. According to its own figures, it manages over 50 social housing maintenance contracts across the country. Its service model relies on local staff who know the area and can adapt to the conditions of each region.

Services aimed at this segment include managing maintenance contracts, handling new institutional client enquiries and delivering social value programmes, understood as improvement schemes with environmental, economic and community benefits for local communities.

Low-emission and decarbonisation solutions

PH Jones offers carbon reduction solutions, with the stated aim of supporting its clients in the transition to net zero emissions. Its portfolio includes low-emission technologies such as heat pumps, photovoltaic solar systems, smart storage heaters and hot water cylinders. The company has published a carbon reduction plan and has delivered projects such as the installation of an air-to-air heat pump.

Resident support and help materials

For social housing tenants, the company offers management of existing appointments, guidance on what to expect before, during and after a technical visit, and a heating advice section. It also publishes practical videos on using the central heating system, including what to do if the boiler breaks down, if there is no hot water, if pipes are frozen or burst, how to use thermostatic radiator valves, how to increase boiler pressure and how to bleed radiators.

It also provides content on the annual gas safety check and service, and on social housing central heating installation appointments.

Corporate structure and recognition

PH Jones is a trading name of British Gas Social Housing Limited, a company registered in England and Wales under number 01026007 with its registered office at Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD. The company is part of the British Gas group and states that all its vacancies are listed on the British Gas website.

In the field of health and safety, the company has received the RoSPA President's Award after thirteen consecutive Gold awards. It also identifies itself as a supporter of the Greater Manchester Good Employment Charter and has taken part in community initiatives, such as supporting families staying at Ronald McDonald and providing sports equipment to a youth football team.

Leadership and service approach

The company has a senior leadership team that, according to its presentation, drives a strategy based on customer focus and innovation. Its stated quality principles are safety, reliability and customer focus.

Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD