The Window & Door Store

The Window & Door Store: made-to-measure UPVC and aluminium windows and doors in the UK

The Window & Door Store presents itself as a national supplier of UPVC and aluminium windows and doors in the UK. The company sells made-to-measure products and allows customers to configure and buy them directly on its website, with delivery throughout the country. Its catalogue covers both UPVC and aluminium solutions, as well as composite doors, and is organised into ranges differentiated by material and opening type.

Product catalogue

The offering is divided into three main families: UPVC, aluminium and composite. The UPVC range includes flush fit windows, sliding sash windows, tilt & turn windows and standard windows, along with French doors, patio sliders and residential doors. The aluminium range includes bi-folding doors, patio sliders, French doors, heritage doors, internal doors, windows and residential doors. The composite range focuses on entrance doors.

The site shows starting prices for some products: UPVC windows from £99.99, flush fit windows from £199, sliding sash windows from £399.99, tilt & turn windows from £380, UPVC French doors from £679, UPVC patio sliders from £799 and UPVC residential doors from £349. In aluminium, bi-folding doors from £1,449.99, French doors from £1,665, patio sliders from £1,700, residential doors from £999 and windows from £219. These amounts correspond to the information published at the time of analysis and may vary.

Online configuration and purchase

The buying process is structured in three steps: choose the product, customise it and place the order. Customisation allows you to select size, colour, hardware and glass, with an interface that shows a preview of the final product. The company highlights this tool as one of its distinguishing features due to the wide range of colours, styles, finishes, handles and glazing options.

Technical features and security

The frames incorporate multi-point locking systems as standard. According to the company's information, all products have PAS24 and SBD (Secure by Design) security accreditation. The profiles are multi-chamber and thermally efficient, with a WER E energy rating, and comply with the energy efficiency requirements set by government and building regulations. UPVC windows achieve an A energy rating as standard. In aluminium, a thermal break barrier is used to prevent direct contact between the inside and outside to reduce heat loss.

Guarantees and lead times

The company offers an insurance-backed 10-year guarantee on all products, extended to 25 years for aluminium frames. It also advertises a price match guarantee: if the customer finds a better price, the company undertakes to beat it. Regarding lead times, at the time of analysis the site indicated deliveries of 2 to 3 weeks for aluminium orders in stock in white, black and grey, and 14 days for aluminium stock orders. White UPVC windows were advertised with a lead time of 10 working days. For Scotland, the company states that it supplies once a month, so aluminium products may take up to 4 weeks.

Shipping and coverage

Shipping is free to mainland Scotland and the rest of the UK on all orders, according to the published information. For orders under £250, a flat rate of £25 applies to any point in the UK. The company states that it ships from Cornwall to Carlisle, including aluminium bi-folding doors, and delivers directly to the customer's home.

Documented installations and projects

The site includes examples of installations carried out in different areas. In Padstow (Cornwall), a white composite door and UPVC windows were installed. In Newquay (Cornwall), a black-on-black cottage-style entrance door was fitted, along with silver Lindab metal guttering, by an installation team based in Devon and Cornwall. In Reading (England), a Visofold 1000 aluminium bi-folding door in anthracite grey on both sides with a low threshold was supplied. In the Highlands (Scotland), an aluminium Heritage door was supplied, with an installation team that travelled more than 600 miles to fit it, as the customer was looking for the company's insurance-backed guarantee.

Customer reviews

The site reproduces customer opinions from Trustpilot and Yell. The comments highlight the ease of use of the website, the quality of the aluminium French doors, the tight lead times, the attention received from sales staff such as George, Sam and Lewis Edwards, and the value for money. Some reviews also mention occasional difficulties in contacting by phone or delays in email responses, although they rate positively the help received once contact was established.