QDOS Accident Assistance

QDOS Accident Assistance: non-fault road traffic accident management since 2004

QDOS Accident Assistance is part of the QDOS Assistance group and has been operating in road traffic accident management since 2004. Its activity focuses on accidents where the client is not at fault, an area in which it offers solutions to keep the driver mobile and return the vehicle to its pre-accident condition without the client having to pay the excess up front or claim on their own insurance policy.

The company presents itself as one of the longest-established accident management companies in the United Kingdom and emphasises that its technical team is trained to advise clients on the options available after an accident. The company states that it does not carry out regulated claims management activities and is not authorised or regulated by the UK Financial Conduct Authority: its offering is limited to the provision of replacement vehicles, repair services and the recovery of accident-related expenses.

Services after a non-fault accident

The service catalogue is designed to cover the immediate and subsequent needs of an accident in which the client is not at fault:

• Roadside recovery and safe storage: if the vehicle is immobilised, the company arranges its collection through the QDOS Breakdown nationwide network of recovery agents and takes it to secure storage pending assessment by an independent engineer.
• Credit hire: when the vehicle cannot be driven or is being repaired, and provided the company's criteria are met, a replacement vehicle of a similar standard and type to the damaged one is offered at no up-front cost to the client. Its own fleet is complemented by a network of partners to cover cars, vans, motorcycles, taxis and specialist vehicles.
• Repair network: the company has an audited network of repairers covering the whole of the United Kingdom. In most cases it can offer a repair booking date within 72 hours of authorisation. Associated repairers hold the British Kitemark or manufacturer approval and work under strict service level agreements to return the vehicle to its pre-accident condition.
• Credit repair: once it is confirmed that the accident was not the client's fault, the company authorises and funds the repair itself and subsequently recovers the cost from the at-fault party's insurer, without the client having to claim on their own insurance.
• Out-of-pocket expenses: the team handles the recovery of reasonable losses arising from the accident, such as loss of earnings, taxi or train fares or other justified outlays.
• Litigation: if the other party does not accept liability or does not fully cover the damage and the company considers that the case has reasonable prospects of success, the client has access to the group's law firm, which specialises in road traffic accidents and is familiar with the file.

Collaboration with businesses in the sector

QDOS Accident Assistance also works as a partner to other businesses and defines itself as an extension of its clients' brand, offering through the QDOS group a full end-to-end solution. Its regular contacts are:

• Vehicle repairers: credit repair and hire service that guarantees the repairer's customer's mobility and pays the repair invoice within 48 hours.
• Insurance brokers and MGAs: full 24/7 end-to-end claims handling, with customer service and the ability to take on cases.
• Dealerships: a dedicated 24/7 helpline that helps retain customers and direct them back to the dealership after an accident, respecting the brand's service standards.
• Recovery agents: inclusion in the QDOS group's approved recovery network for those using the APEX system, as well as mobility solutions for customers whose vehicles are collected after an accident.

Customer reviews

The website includes customer testimonials highlighting the efficiency and reliability of the service. Rachel Gow, who has worked with the company as a partner for years, says the service is friendly and professional and that her clients are in good hands. Lauren Turner describes the company as very efficient and reliable. Julie Bowater describes a faultless repair and a satisfactory hire vehicle, with the office organising everything. Jo Burgess and Caroline Haves both recommend the service for having handled the repair and replacement car after their accidents.

Corporate details

QDOS Accident Assistance Limited is registered in England and Wales with number 5179995 and holds ICO registration number Z875188X. The company is headquartered at Crown House, Manchester Road, Wilmslow, Cheshire SK9 1BH.

Location and contact

Crown House, Manchester Road, Wilmslow, Cheshire SK9 1BH · Phone: 0800 093 0892 · Email: newclaims@qdosassist.co.uk