Hosting Matters

Hosting Matters, British web hosting with in-house support

Hosting Matters is a web hosting and domain registration company based in the UK. The company presents itself as a small team serving hundreds of websites, small and large, both in the country and abroad, and states that it hosts over 1,000 sites for UK customers. Its proposition is built around two pillars: its own infrastructure on British soil and customer service without intermediaries.

Origin: a provider created out of frustration with another provider

The company explains that it was born out of dissatisfaction with its previous hosting company. The founders were running a website and faced slow servers, a high volume of spam email, high charges and the need to deal with a different member of the support team on each contact. They decided to set up their own business with the stated aim of offering outstanding customer service and avoiding the customer being passed from one technician to another: the person who handles the issue is the one who resolves it to the end.

Hosting and email services

Hosting Matters' catalogue covers shared web hosting, hosting specifically for WordPress and Joomla, VPS servers and dedicated servers. In the email section it offers email hosting, Hosted Exchange and Google Mail. It completes the offer with domain registration, SSL certificates and a service called Extra Protect. The company states that all hosting accounts include the same features at no extra cost, highlighting two in particular: daily backups and email spam protection.

• Shared, WordPress and Joomla web hosting.
• VPS and dedicated servers.
• Email: email hosting, Hosted Exchange and Google Mail.
• Domains, SSL certificates and Extra Protect.

Backups and spam filtering

According to the company's information, each account is backed up daily, allowing it to be quickly restored if the customer accidentally deletes content. Spam filtering acts before messages reach the user's system, so that only relevant emails reach the inbox.

Customer service and migrations

Support is provided by email, live chat and telephone. The company states that, if a customer has difficulty setting up an email account, it can connect remotely to their computer and set it up for them, and that it also installs WordPress on request. For transfers from another provider, Hosting Matters requests the previous host's details and takes care of copying the site and emails, so that the customer does not have to intervene. The company maintains that it does not outsource support and that both the high-performance servers and the technical staff are located in the UK, arguing that language barriers make it harder to resolve technical issues.

Customer profile and editorial activity

Hosting Matters targets its services at businesses and organisations in the UK and, according to its own description, also abroad. It maintains a blog with technical and management content, including guides on moving emails from BT Connect, removing domains from providers such as Yell or extendnet.co.uk, removing text from WooCommerce notifications, monitoring websites and obtaining free SSL certificates. The site also includes customer testimonials mentioning remote Outlook setup, full migration from another provider and the resolution of problems attributed to third parties.

Location and contact

Phone: 01227 656451 · Email: info@hostingmatters.co.uk