Kloud9

Kloud9, fibre optic operator in Cheshire, Shropshire, Manchester and London

Kloud9 is a fibre broadband provider based in Warrington (Cheshire) that designs, builds and runs its own fibre-to-the-home networks. The company operates under the registered name AJ Technology Limited T/A Kloud9 and serves homes, apartment buildings, business parks and new developments in Cheshire, Shropshire, Manchester and London. Its team has more than twenty years of experience in the telecommunications sector and, according to the company, builds where national networks do not reach.

Own network and symmetrical speeds

The operator controls the infrastructure from the exchange to the customer's router, which allows it to offer symmetrical speeds of up to 1,000 Mbps download and upload on all its packages. The network is multi-gigabit ready and does not share copper, so the company states that it does not suffer from degradation or slowdowns at peak times. Kloud9 reports 99.9% network uptime and more than 8,000 homes and businesses connected.

Services for homes, businesses and developers

The offering is structured around four main lines:

• Rural and village fibre: connecting entire towns in Cheshire and Shropshire street by street, in areas that national networks had left behind.
• Apartment buildings and new developments: fibre to every home from the first resident, with infrastructure ready for WiredScore certification.
• Business connectivity: dedicated fibre for offices, business parks and premises, with support geared to corporate activity.
• Home phone and Wi-Fi: VoIP telephony with inclusive national calls and mesh Wi-Fi to extend coverage throughout the home.

Equipment and technical capabilities

The service includes Wi-Fi 7 as standard, with capacity for more than 120 devices connected simultaneously and coverage of approximately 2,000 square feet per unit, expandable via mesh for the whole home. The company states that installation is carried out by its own engineers, who run the fibre, install the router and verify it works before leaving. Kloud9 states that it does not apply mid-contract price rises: the price signed up for is maintained until the end of the contract term.

Local support and certifications

The customer service team operates from Warrington and can be reached on 0333 996 1000. The company maintains that 95% of issues are resolved on the first call. Its credentials include Cyber Essentials certification and the presence of WiredScore accredited professionals, which allows the connectivity of the buildings it connects to be certified. Among the developers that have trusted its network are Berkeley Group, Salboy and Domis.

Presence and activity

Kloud9 operates in the northwest of England, Shropshire and London, with particular focus on villages, housing estates and buildings that were left out of major network rollouts. The company keeps its headquarters and support team in Warrington, Cheshire.

Location and contact

844 Birchwood Boulevard, Birchwood, Warrington, Cheshire WA3 7QZ · Phone: 0333 996 1000 · Email: support@kloud9.co.uk