Bumblebee Plumbing & Heating

Bumblebee Plumbing & Heating, plumbing and heating in Warrington

Bumblebee Plumbing & Heating Ltd is a plumbing and heating company based in Warrington, in the north-west of England, operating since November 2015. Founded and run by Ross Coen, the company has seven vans on the road and a full-time office, from which it handles jobs in Warrington and Cheshire.

The company presents itself as a specialist in boiler installation and boiler breakdowns, and states that it has been recognised at the Energy Efficiency Awards as a boiler and heating contractor and installer in 2018 and 2019, as well as having received the best installer of the year award in 2018 and 2019 consecutively. It also states that it was chosen as Which? Trusted Trader of the Month in August 2018 and that it is listed among the top three plumbers in Warrington according to Three Best Rated.

Heating and boiler services

The service catalogue includes new boiler installation, boiler service and repair, commercial boiler repair, Alpha boiler installation and heating and gas work. The company identifies itself as an accredited Worcester Bosch and Intergas installer at Platinum level.

The website shows two boiler ranges with differentiated arguments. For one of them, it highlights that it has been manufactured in the UK for over 60 years, its status as UK market leader, the Which? Best Buy seal, a five-star Trustpilot score and compatibility with Hive or Nest controllers. For the other, it highlights that it has only four moving parts, a patented heat exchanger, its manufacture in Holland, that it is used by 48% of Dutch households, a lower price than Worcester Bosch and 5% lower energy consumption than other boilers, also with compatibility with Hive or Nest.

Plumbing, air conditioning and other installations

In addition to heating work, the company provides plumbing services, an emergency service, landlord services, air conditioning and air source heat pumps. The stated coverage area includes Warrington and Cheshire, with specific mention of boiler installation in Wigan.

Finance and warranties

The company offers two finance options. The first is 0% interest for up to two years, with no deposit and monthly payments, maintaining the manufacturer's warranty of up to 12 years on parts and labour. The second allows payment to be deferred for up to six months with no deposit; once that period has passed, an interest rate of 19.9% applies, also with a warranty of up to 12 years on parts and labour. The company states that it will match any genuine like-for-like quote and that it offers warranties of up to 12 years.

Bumblebee Plumbing and Heating Ltd is registered as a credit broker, not as a lender, authorised and regulated by the Financial Conduct Authority with reference number FRN 751901. Credit is provided by Novuna Personal Finance, a trading name of Mitsubishi HC Capital UK PLC.

Service organisation and customer care

The company has full-time office staff to answer calls and states that jobs are dispatched to engineers via PDA, with an SMS notification to the customer when the technician is on their way to the property. Invoicing and certificates are completed and sent by email on site, and the company keeps a set of records associated with the customer's address.

The company states that most of its engineers come from the British Gas academy and that the more recent ones have trained at its own in-house academy. Its service commitments include punctuality, tidiness and cleanliness, both personal and in the property, and prices that it describes as reasonable.

Reviews and complaints procedure

The website shows a score of 4.9 stars out of 463 reviews, a rating of 9.5 out of 10 based on 658 opinions and a score of 5 out of 5 based on 378 reviews, with breakdowns of 9.5 for workmanship, 10.0 for tidiness, 9.5 for reliability and 9.0 for courtesy.

Regarding complaints, the company undertakes to respond within five days and to arrange a visit to review or resolve the issue within a maximum of 28 days. If it is unable to resolve the complaint by its own means and both parties reach a deadlock, the customer can turn to the alternative dispute resolution service of Which? Trusted Traders, available for domestic installation, service, repair and maintenance contracts.

Location and contact

Unit 11C Catherine Street, Warrington WA5 0LH