The Connexus Group

The Connexus Group: outsourced services for the British insurance sector

The Connexus Group is a UK-based business group that operates as a third-party claims administrator (TPA) and provides outsourced services to insurers, managing general agents (MGAs), brokers, fleet managers, motor manufacturers and corporate businesses. The group states it has grown organically for over 25 years and employs more than 200 people. Its activity is organised into several companies and divisions covering different stages of a claim's journey.

Services for insurers, MGAs and brokers

Claims management is the group's core activity. It serves insurers, syndicates, MGAs, brokers and Lloyd's underwriters nationwide, as well as meeting the claims management needs of fleet managers and motor manufacturers. Outsourced services include policy administration, provision and validation of hire vehicles, legal panel and supplier management, 24/7 first notification of loss (FNOL), medical rehabilitation and legal defence. The group states it provides high-quality services seven days a week to its key clients in the United Kingdom.

Corporate fleets and motor manufacturers

For corporate fleets, the group offers risk management, full claims management, insurance placement, vehicle sourcing, mobility solutions and legal representation and defence. In the manufacturers and dealerships segment, it works with some of the world's largest motor manufacturers and dealership networks, supporting them with web support, accident aftercare, affinity insurance products and commercial fleet management.

Group companies and divisions

• Connexus Insurance Solutions: has acted as a third-party administrator (TPA) for over 25 years.
• Performance Car Hire: supplies high-performance cars to clients in the UK and Europe.
• Connexus Medical Appointments: independent medical reporting business that collaborates with the group.
• Connexus Hire Solutions: manages vehicle accidents in collaboration with the group.
• Connexus Digital Solutions: trading name of Connexus Insurance Solutions that provides digital solutions to global automotive brands.
• Connexus Vehicle Assessors: has produced accident damage reports and post-repair inspections since 2012.
• Lawshield UK: distributes ancillary products to MGAs and brokers nationwide.
• KLS Law: principal partner of Connexus Insurance Solutions for over 20 years.

Digital and product capability

The group has its own in-house digital team specialising in software development and digital marketing, enabling it to offer commercial solutions that would otherwise be outsourced. It also states it provides products to over 250,000 people and helps its clients place risks through its network of brokers and insurers.

Long-term business relationships

The material includes testimonials from entities such as Towergate Insurance Brokers, Chubb, Catalina, Hiscox Group, Gallagher, Classic Insurance Services, Chyknell Hall and Hagerty UK. Several of them describe collaborations that began between 2006 and 2011, and mention services such as 24-hour FNOL, full claims management, A-rated MLEI products and the supply of hire cars to policyholders.

Structure and recent activity

The Connexus Group Limited is registered in England and Wales with number 10705026 and registered office at 1210 Centre Park Square, Centre Park, Warrington, WA1 1RU. In 2024 the group announced the promotion of Craig Harris to director of Performance Car Hire and the promotion of three employees to management positions. In 2020 it organised a webinar with the MGAA on low-value claims under the Civil Liability Act 2018.

Location and contact

1210 Centre Park Square, Centre Park, Warrington, WA1 1RU · Phone: 0333 043 1285