RXLive

RXLive, an online pharmacy with free NHS prescription delivery

RXLive is a UK-registered online pharmacy serving both NHS and private patients. Its core offering is free home delivery of medication, at no extra cost to the patient or the NHS, with same-day or 24-48 hour shipping once the pharmacy receives the prescription and provided the medication is in stock.

The company presents itself as an award-winning pharmacy, with the "Best Healthcare Service Provider 2019" recognition featured on its own website. It operates under the name RXLive Limited and its pharmacy is registered under number 9010611, with NHS code FWF39.

How the prescription service works

The sign-up and ordering process consists of three steps. The user creates an account in about 60 seconds; then adds medication by scanning the barcode on the packaging or searching the pharmacy's database; and finally receives the order within 48 hours. Shipping is via special delivery with discreet packaging, at no cost to the patient.

For urgent orders, the pharmacy asks to be notified before receiving the approval email. Delivery is subject to prior approval by the general practitioner (GP) and stock availability.

Mobile app and product subscription

RXLive has its own app, from which users can request their NHS repeat prescription with one tap. The company claims to have been the first app in the United Kingdom to offer a subscription service for pharmacy products, a model that allows users to subscribe and save.

Patient profile and reviews

The pharmacy states that it serves both NHS and private patients. On its website, it features testimonials from users who highlight the speed of delivery, the ease of sign-up and ordering by scanning the packaging, order tracking, and the convenience of the process for families. Among the cases cited are orders placed on a Monday and received on Tuesday.

Pharmacy details and contact

RXLive's headquarters is located at 3-4 Chalice Close, Wallington SM6 9RU, United Kingdom. Telephone support is available on 0800 280 0808, with a fax number 0208 395 8629 and email support@rxlive.co.uk. The company also provides a free postal address under the name Freepost RXLIVE PHARMACY RXLive Care Plus.

The website publishes documentation of interest to patients, such as the complaints policy, privacy policy, terms and conditions, GDPR information, the branch practice leaflet, the NHS patient survey questionnaire, and a blog.

3-4 Chalice Close, Wallington SM6 9RU, United Kingdom · Phone: 0800 280 0808 · Email: support@rxlive.co.uk