Auger

Auger, nationwide specialist in drainage, water mains and subsidence in the UK

Auger presents itself as an independent specialist serving the insurance sector in drainage, water mains and subsidence claims across the UK. The company states it has over 30 years of experience in the underground services industry and serves both individual homeowners and several major UK insurers. Its head office, completed in 2017, centralises the internal operation that supports a nationwide team of field engineers.

Areas of specialisation

The business is organised into four main service lines:

• Drainage: investigation of the cause of damage, provision of expert technical reports on liability and repair of all types of underground foul and surface water drainage systems.
• Water mains: tracing and repair of leaks in underground water supply pipes, combining experience and technology.
• Off-mains: investigation and repair of off-mains drainage systems, including cess pits, septic tanks and sewerage treatment plants.
• Subsidence: full subsidence site investigation service, including excavating trial holes, collecting and testing samples, arborist services and any connected underground services works.

It also offers a Pre-Purchase Survey service.

Working model and capabilities

The company states that it completes 99% of its work with its own engineers and develops technology in-house to handle claims. It operates under delegated authority to provide a full claims management service, which means handling claims on behalf of its insurer clients. It has a dedicated Customer Relations Team that handles each claim, and provides a client portal.

Its key capabilities include data analysis and the provision of market insight, as well as finding solutions that balance practicality, cost, policy terms and the interests of the customer and the policyholder.

Warranties and compliance

Auger offers the warranties known as DrainShield, TankShield and WaterShield. The company states that its works are completed by skilled engineers and comply with all relevant standards. It holds accreditations and recognition, which it details on its website, as well as its own insurance policies.

Training and professional development

The company launched the Auger Academy training programme in 2016. It maintains a careers page with vacancies and a section dedicated to the reasons for joining the organisation.

Ownership and corporate commitment

Auger has been fully owned by Sdiptech AB since September 2019. Sdiptech is a Swedish technology group focusing on infrastructure that acquires and develops companies with a focus on creating more sustainable, efficient and safe societies.

The company states it has strong ESG credentials and targets to reach net zero. Its social impact page includes sections on sustainability, diversity and inclusion, modern slavery, whistleblowing and community.

Customer care and reviews

Auger presents itself as a company renowned for its customer experience and includes testimonials from individuals highlighting its efficiency, professionalism and the service received. The company refers to its Google Reviews and Trustpilot for customer opinions.

Location and contact

Auger House, 14a Cross Lane, Wallasey, Wirral CH45 8RH · Phone: 0151 630 5886 · Email: admin@auger.co.uk · Hours: Monday - Friday | 08:00 - 20:00; Saturday | 08:00 - 16:00; Sunday | Closed