GreatCover

GreatCover: travel insurance for UK residents

GreatCover is a trading name of Cover-More Blue Insurance Services Limited, a company incorporated in the Republic of Ireland with company number 345681 and regulated by the Central Bank of Ireland, Firm Reference Number C29373. Its UK branch is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 984290. The business has been providing travel insurance since 2009, with cover for single trips and for multiple trips over a twelve-month period.

Cover included in policies

The company information details the risks covered in its travel policies:

• Cancellation or Curtailment: reimbursement of unused and non-refundable transport and accommodation costs if the traveller needs to cancel or cut short their trip.
• Medical Expenses: cover for expenses arising from injury, illness or death during a trip outside the UK.
• Emergency Assistance: access to a medical assistance provider with 24/7 support for medical emergencies abroad, repatriation or curtailment of the trip.
• Baggage & Personal Items: protection against accidental loss, theft of or damage to baggage and personal belongings.
• Personal Liability: cover for expenses the insured becomes legally liable to pay for injury to third parties or damage to their property.
• Delayed Departure: reimbursement of costs for delays of more than twelve hours to scheduled public transport.

Policy options

The company offers single trip policies and annual multitrip policies, aimed at couples, individuals and families. Cover is available for trips within Europe and worldwide, with different levels of protection to suit the type of trip and the customer's budget. Policies are taken out by requesting a quote online.

Corporate structure and regulation

Cover-More Blue Insurance Services Limited operates under the trading name Greatcover.com. The parent company is registered in the Republic of Ireland, with its registered address at Suite 11, Fifth Floor, No. 2 Stemple Exchange, Blanchardstown Corporate Park D15 E4FN. The UK branch is located at Parkview, 82 Oxford Road, Uxbridge UB8 1UX. The company has a presence in the UK and Irish markets, with language and country selection on its platform.

Customer service and complaints handling

Customer service is available Monday to Friday, 9:00am to 5:00pm, and is closed on Saturdays and Sundays. Complaints relating to the sale of policies or to the website should be directed to a specific complaints address. The company states that it aims to resolve complaints within eight weeks of receipt; if this is not possible, the customer may refer the matter to the Financial Ombudsman Service. For other types of complaints, including those relating to claims, it refers to the complaints procedure set out in the policy terms.

Policy management and documentation

The platform allows you to manage your policy, compare cover, check FAQs and access policy documents. It also offers a customer portal and the ability to submit claims. The company advises that, due to conflict in the Middle East, travellers should refer to FCDO advice before travel and refers to the policy terms and conditions.

Location and contact

Parkview, 82 Oxford Road, Uxbridge, UB8 1UX · Telephone: 0333 355 0255 · Email: info@greatcover.com