Pembroke Property Management

Pembroke Property Management: block and estate management in the South East of England

Pembroke Property Management Limited is a British company dedicated to residential property management, with activity centred on London, Kent and Sussex, and coverage that also extends to Essex and Surrey, including locations such as Maidstone, Medway, Bexley, Croydon and Crawley. The company presents itself as a specialist in the management of blocks of flats and large private estates, and states that it works closely with property developers to facilitate the transition of developments to its management model.

Services for developers and freeholders

The company structures its offering into several service lines. For developers, it offers advice and support at any stage of the development process, with the aim of facilitating a smooth transition to its management services. In the area of block and estate management, it works with freehold landlords and build to rent projects, ensuring maintenance and the provision of services, with particular attention to health and safety compliance and fire risk assessment. Its legal team handles lease analysis and dispute resolution.

For resident communities organised as Resident Management Companies or Right to Manage, Pembroke positions itself as an alternative when the current managing agent is not responding adequately, offering a service geared to residents' needs. The company also develops placemaking and community mobilisation programmes, in collaboration with developers and residents, to create sustainable and healthy environments, and participates in the management of long-term maintenance plans.

The company states it has experience in biodiversity and sustainability across estates, through the Biodiversity Net Gain (BNG) figure.

Resident focus and service commitment

Pembroke places residents at the centre of its management decisions. Its brand promise is embodied in a five-star customer service charter, aimed at maintaining desirable places to live at a reasonable cost for those paying the service charges. The company states that its portfolio has grown mainly through recommendations and word of mouth, and presents itself as an agent of reference for property owners who prioritise residents.

Case studies and portfolio

Among the featured projects the company showcases on its website are Saxons Chase, Mascalls Grange, Watling Place, Spice Quay Heights (Shad Thames), Westrovia Court (Pimlico) and Bolnore Village (West Sussex).

Regulation, compliance and memberships

The company is a member of The Property Institute and the Royal Institute of Chartered Surveyors. Its Legal & Compliance Director is a former City solicitor specialising in property law and a member of the Law Society. Pembroke is a member of The Property Ombudsman (TPO) and registered with the Information Commissioner's Office (ICO) for data protection. Individually, its staff belong to the Institute of Residential Property Managers (IRPM). The company also mentions its ARMA-Q membership as part of its commitment to industry best practice.

Customer service and issue reporting

Pembroke has an out-of-hours emergency service, available 365 days a year, including evenings, weekends and bank holidays. The company has published procedures for submitting complaints and for reporting issues, as well as specific forms for new client enquiries, solicitor enquiries and information requests related to the Building Safety Act 2022.

Location and contact

Foundation House, Coach & Horses Passage, Tunbridge Wells, Kent TN2 5NP · Telephone: 0333 344 2100 · Hours: By appointment only