Kuoni

Kuoni, luxury travel agency with expert advice

Kuoni is a UK-based travel agency that sells tailor-made luxury holidays. Its offering ranges from beach escapes to safaris, multi-stage tours and rail journeys, with service both online and by phone and in physical stores. The company presents itself as an agency with more than 200 industry awards, including recognition from Which?, The Times and Condé Nast, and a rating of 4.9 out of 5 based on thousands of independent reviews on Feefo.

Destinations and travel styles

Kuoni's catalogue covers a wide variety of regions: Africa (Botswana, Kenya, Mozambique, Namibia, Rwanda, South Africa, Tanzania, Zambia, Zimbabwe and Zanzibar), Arabia (Oman, Qatar and United Arab Emirates), Asia (Hong Kong, India, Japan), Australasia and Pacific (Australia, New Zealand, Fiji, Cook Islands and French Polynesia), Caribbean (Antigua, Barbados, Dominican Republic, Grenada, Jamaica, Mexico, St Kitts & Nevis, St Lucia, St Vincent & The Grenadines, Turks & Caicos), Central America (Costa Rica), Europe (Croatia, Cyprus, Italy, Greece, Malta, Montenegro, Spain, Portugal and Turkey), Indian Ocean (La Réunion, Maldives, Mauritius, Seychelles and Sri Lanka), South East Asia (Cambodia, Indonesia, Laos, Malaysia, Singapore, Thailand and Vietnam) and North America (Canada and USA).

The agency organises travel styles such as beach, family, all inclusive, honeymoons, city breaks, adult only, safaris, LGBTQ+, multi-centre, villas, spa & wellness, self drive and rail. It also offers specific brochures by destination and theme, such as Indian Ocean, Caribbean, South East Asia, Family Holidays, Africa, Kuoni Honeymoons, Australia & New Zealand, Mediterranean, Fabulous Florida, Villa Holidays, Discover Sri Lanka and Italy.

Suggested itineraries and featured experiences

Among the proposals on the site are the Governors' Safari in the Maasai Mara, a seven-day safari focused on big cats and the Big Five; combinations such as Maldives and Sri Lanka; a two-day rail journey through the Rocky Mountains; and gastronomic experiences in Thailand. The agency also sells stays at resorts such as Kuramathi (Maldives) and combinations of St Lucia and Grenada.

Advice and financial protection

Kuoni highlights that its customers can speak directly to a real travel expert by email, phone or in store, and that its recommendations come from personal experiences and not from standard scripts. The company has ATOL protection and is a member of ABTA, which guarantees the security of payments. If official FCDO advice prevents travel, the agency works with the customer to reschedule the trip or refund the full amount.

Stores and customer service

Kuoni has a network of own stores in the UK, with an appointment service available for the next day. General phone service is available until 20:00, and there are specific lines for Australasia & North America, Africa, India & Japan, and cruise and stay, with different opening hours. The company also offers an email service with a response within one working day.