Dua Travels

Dua Travels, Hajj and Umrah package agency from the United Kingdom

Dua Travels is a travel agency based in the United Kingdom that presents itself as ATOL-protected and approved by the Ministry of Hajj and Umrah. Its activity focuses on organising pilgrimages to the holy sites of Islam, with packages that combine flights, accommodation, visa and transport. The company states over ten years of experience in the sector and more than 10,000 clients served, according to its own communication.

Umrah and Hajj packages with included services

The agency sells Umrah and Hajj packages that, according to the catalogue shown on its website, include flight, visa and accommodation in hotels in Makkah and Madinah. The prices published at the time of analysis range from £875 for a ten-night package in economy class to £9,595 for a thirteen- or fourteen-day Hajj package with Maktab A category. Among the featured options are packages for the months of September, October, November and December, as well as special packages for the Christmas holidays, with accommodations such as Emaar Al Noor, Zaha Taiba, Al Kiswa, Voco Hotel, Al Shohada, Crowne Plaza, Swissotel and Dar Al Hijra Intercontinental, among others.

The company also offers Hajj packages departing from Pakistan, identified as "PAK Passport Only", with durations of ten to eighteen days and different Maktab categories. These packages include visa and transport, and some add stays in hotels such as Swissotel Al Maqam or Azizia.

Accommodation in Makkah and Madinah

Dua Travels claims to have more than 500 hotels on its panel in the holy cities of Makkah and Madinah. The client can request a specific hotel and the agency takes care of booking it. The offer ranges from budget accommodations to luxury options, with the possibility of booking rooms with views of the Haram or the Kaaba. The packages are presented in different occupancy configurations, such as quad, triple or double, and with categories such as Economy, Gold or VIP.

Visas, requirements and documentation

The agency handles the processing of Umrah and Hajj visas, and mentions the electronic visa system of the Ministry of Hajj and Umrah. On its website it details the basic requirements to apply for a package: valid and renewed passport, updated documents, recent medical certificate, passport-sized photographs and, in the case of non-British applicants, proof of permanent residence in the United Kingdom. Women must travel accompanied by a mahram, and minors need their own passport and visa, or a stamped photograph in their parents' passport if they travel on it.

Complementary services and customer care

In addition to the packages, Dua Travels offers services such as guided visits to holy sites (ziyaras), reliable transport, 24/7 assistance with an emergency number and a dedicated agent for each trip. The company allows booking with an initial deposit from £60 per person and completing payment in instalments, and assures no hidden charges. It also has a call-back service so that a specialist contacts the client.

The agency presents itself as protected by ATOL, ABTA and IATA, and claims to be authorised by the Ministry of Hajj and Umrah. Its website includes customer reviews that mention the management of Rumman, punctuality in the delivery of tickets, visas and hotel vouchers, and improvements in accommodation or transport.

Client profile and approach

The packages are designed, according to the company, for couples, families, people with disabilities and children. The agency targets pilgrims departing from the United Kingdom, although it also sells packages with a Pakistani passport. Its proposal combines comprehensive pilgrimage management with the possibility of customising the trip according to hotel preferences and departure dates.

Location and contact

Phone: 0203 097 1507 · Email: sales@duatravels.co.uk · Hours: Monday to Friday 08:00 to 21:00; Saturday and Sunday 09:00 to 20:00