Inaya

Inaya, women's fashion designed in Paris

Inaya is a fashion brand that presents itself as a Parisian label dedicated to designing feminine dresses for special moments. The company places the creative origin of each piece in Paris, where the sketch is conceived, the fabric is chosen, and the occasion the design responds to is considered. Its catalogue is structured into seasonal collections and editions, with the stated goal that each garment be remembered.

Garments and collections in the catalogue

Inaya's offering is organised into several lines and product categories:

• Dresses, with specific editions such as The Fall Edit, The Summer Edit, and The White Edit.
• Clothing and skirts.
• Coats and jackets.
• Accessories.
• Featured selections of new arrivals and best sellers.

The catalogue also includes proposals aimed at specific occasions, such as the wedding guest edition (The Wedding Guest Edit) and the evening edition (The Evening Edit).

Online sales and shipping

Commercial activity is carried out through its online store. According to published information, the company processes and ships all orders within 48 hours of purchase and offers two shipping methods, with a usual delivery time of between 8 and 12 business days. Shipping is free worldwide and a tracking number is provided to check the status of the package. The company states it is located in the United Kingdom and accepts returns within 14 days.

Clientele and reviews

Inaya claims to have more than 12,000 customers worldwide and shows an average rating of 4.6 out of 5 based on more than 1,000 verified reviews on Trustpilot. The site collects testimonials from customers in cities such as Marseille, Toronto, Berlin, New York, Sydney, and Milan.

Loyalty programme and promotions

The brand runs a programme called The Parisian Circle, which offers 10% off the first order and early access to new dresses. The catalogue also indicated a promotion of free Diane earrings with any two pieces, with a choice of colour between gold and silver.

Customer service and payments

Customer contact is channelled via email. The store accepts payment with American Express, Diners Club, Discover, Google Pay, JCB, Mastercard, Visa, and PayPal, and states that payment information is processed securely.